阿科斯爾古爾德斯梅登飯店(Axel Guldsmeden)

This is a revision of a one-star review I gave the hotel while staying there. It was written the second of what was going to be a three night stay. The following morning I went to the reception to ask if I could refund the last night seeing as I wanted to switch hotel. When going in dialogue with the reception about the amount of noise (again) in the second room I was given next to the elevator shaft, I was offered to switch to yet another room the same morning (a room that seemingly also had been available the day before, when I was given the room next to the elevator shaft). The last night was a really nice stay, but unfortunately it could not make up for the poor quality of the stay the to previous nights. Here goes: It is sad to give a poor rating, because the hotel is nice and the most of the staff are nice. But the stay was poor. I mailed with them before I booked regarding a bed with firm mattress, and was advised to book certain types of rooms to get spring mattress. When I finally got to bed late at night I understood I had gotten a foam mattress that was very plush. The following morning I asked to change. The first reply from the receptionist was that all the mattresses were the same in the whole hotel. After showing her the mail dialogue with another receptionist confirming that the also had firm mattresses, I was allowed to go see another room that actually had firmer a much firmer mattress. But it took several minutes, and the discussion was quite uncomfortable seeing as the receptionist seemed very little interested in helping with this matter. When I then adressed that the room with the firmer mattress room had poorer quality, and is located next to the elevator in the second building - an elevator that is really noisy, the talk with receptionist again became so uncomfortable. I then asked if we could swap mattresses, but was then told that they were different sizes. I find this strange seeing as it initially was firmly stated that all the mattresses in the hotel were the same, how do you then know the the ones you do not know of has a different size than the ones you know? Anyhow - the stay at the second room was good mattress-wise, but very little sleep friendly seeing as the elevator shaft is so to say next to the bed. It is an old wired and noisy elevator.But seeing as I was told off as heavily as I was, I do not see the use in taking this up with the reception. So, all in all a really nice hotel with regards to the rooms, breakfast, most of the staff and a good location. The spa is small, but works out well and the gym even has a treadmill that does not shows on the hotel webpage photos of the gym. But unfortunately also a place where you can meet the wrong staff and rooms - which turned out to be a poor combination.

In posizione strategica per raggiungere la stazione e Tivoli, a distanza di pochi passi dalla famosa e caotica Strøget, questo hotel è veramente da consigliare. Molto green, arredato con con materiali bio, tanto legno e corredi etnici. Ci ritornerei molto volentieri e mi sento di consigliarlo!

It is sad to give a poor rating, because the hotel is nice and the most of the staff are nice. But the stay was poor. I mailed with them before I booked regarding a bed with firm mattress, and was advised to book certain types of rooms to get spring mattress. When I finally got to bed late at night I understood I had gotten a foam mattress that was very plush. The following morning I asked to change. The first reply from the receptionist was that all the mattresses were the same in the whole hotel. After showing her the mail dialogue with another receptionist confirming that the also had firm mattresses, I was allowed to go see another room that actually had firmer a much firmer mattress. But it took several minutes, and the discussion was quite uncomfortable seeing as the receptionist seemed very little interested in helping with this matter. When I then adressed that the room with the firmer mattress room had poorer quality, and is located next to the elevator in the second building - an elevator that is really noisy, the talk with receptionist again became so uncomfortable. I then asked if we could swap mattresses, but was then told that they were different sizes. I find this strange seeing as it initially was firmly stated that all the mattresses in the hotel were the same, how do you then know the the ones you do not know of has a different size than the ones you know? Anyhow - the stay at the second room was good mattress-wise, but very little sleep friendly seeing as the elevator shaft is so to say next to the bed. It is an old wired and noisy elevator.But seeing as I was told off as heavily as I was, I do not see the use in taking this up with the reception. So, all in all a really nice hotel with regards to the rooms, breakfast, most of the staff and a good location. The spa is small, but works out well and the gym even has a treadmill that does not shows on the hotel webpage photos of the gym. But unfortunately also a place where you can meet the wrong staff and rooms - which turned out to be a poor combination.

In posizione centrale nei pressi della stazione, l'hotel fornisce servizi ottimi a prezzo corretto per gli standard danesi. Personale efficiente al check-in che ha consentito l'early check gratuito alla camera al mattino, alla richiesta di poter depositare i bagagli. La stanza, pulita e profumata, è stata di nostro gradimento negli arredi, con ottimi materassi (con topper) e possibilità di scegliere i cuscini come si conviene, biancheria morbida e pulita. Amenities complete e rispettose della filosofia mirata a ridurre l'impatto ambientale. Cassaforte, bollitore con tisane e caffè e bottiglie di acqua a disposizione. Il personale è gentile e l'ambiente è giovane e piacevole. Consigliato.

Albergo nelle vicinanze della stazione di Copenaghen e del parco Tivoli. Ambiente accogliente e caldo già dalla reception. Camera di piccole dimensioni, luminosa, con pavimento di legno. Bagno dotato di tutto il necessario. Prezzo buono. Unico difetto è la mancanza dell’armadio sostituito da appendiabiti. Molto bello