I had booked this hotel for my mom who was traveling to Cooch Behar via *******. On 13th Dec when she landed at the hotel, hotel staff was rude and said she was booked for 12th and now she needs to pay for 13th. It was atrocious as my 80 year old mom had the email in paper confirming the stay for 13th Dec. They didn’t check with *******. I had to call up ******* and then ******* talked with Hotel ***agement to get the issue resolved.
翻譯