Highly assessed: 1. Good location of hotel 2. Very satisfactory 3. Staff very friendly 4. Boss immediately engages in the problems, meticulously vertyfing if a customer is satisfied after she has seen to a problem reported. The boss does not let it go until the problem is sovled. 5. Good quality of breakfast Room for improvement: 1. Cleanliness of exterior. I found the door and walls below the window not clean. This could be simply managed with a cloth. I would recommend to prepare a chacklist and the schedule when something needs to be cleaned (if not implemented) 2. Cleanliness of interior. a. What was reported to the boss: - Reservations with reference to the cleanliness of walls. This could be simply managed with a wet clothes (solved during the accomondation) - Hair on the walls in the bathroom (not solved during the accommotation) - Reservations with reference to the cleanliness of radiators both in the bathroom and in the room. This could be simply managed with a wet clothes (solved during the accommodation) - Reservations with reference to the cleanliness of curtains (partially solved during accommodation but this was explained why this was solved like that) - Reservations with reference to the cleanliness of switches ( solved by myself) - My colleague, to whom another room was rented did not faced the same troubles - Reservations with reference to the cleanliness of the middle bed. It seemed to me as if somebody was lying that full in sweat (the boss did not comfirmed my feelings, however I had been persistant in telling that the problem has not been solved. I think this need to be rechecked by sniffing deply the pillow and the mattress, in particular. I think that taking off a pillowcase and a bedsheet will help to see it better.) b. Not reported to the boss: - Cleanliness of the mirrors. My general impression was that the same cloth has been used for every surfaces cleaned. - Cleanliness of the TV set (both rooms) - I have poured hot water in to a tea cup and I found that the edge of the coup no clean. This seemed to be a kind of a lipstick
不錯
36 評價