Check in is guaranteed at 4:00pm. We had just come from a ball tournament and called about early check in a few hours before. We were told it was possile. We get to the hotel at 3:30pm. A lot was going on downtown this weekend (concert, conventions, festivals) and they were busy. We gave our car to valet and waited in the check-in line for 25 minutes. Only 2 check in clerks. We were told the king size suite we reserved and had confirmation for was given away and we would get a double queen instead..WHAT? The downgraded room we DID NOT want or reserve was not ready and will need an additional 30 min. We check back in 30 minutes and are now in line for the 2nd time for over 20 minutes just to be told its not ready yet. To make it worse, everyone else was getting their room keys and passing us. He said give them 10 minutes and he would go check it himself. He came back down and started to help other people in line behind us and ignored us for 15 min. Not a word. We did not get into our room until 5pm. Concert starts at 5:30 at the stadium 20 minutes away. We were an hour late to the concert, the room was incredibly HOT and no way to lower it. The queen bed was too small. Lucky for us there were 2 queen beds so my huband and I had our own bed for our romantic getaway, ugh! Noon checkout, however the amount of noise from outside and inside was loud and started around 6:30am & never stopped. We regret canceling the Sheraton room we originally reserved for the Hilton. Big mistake!!
翻譯