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科隆老城NH飯店
4.6/5107 評價

科隆老城NH飯店

科隆|距離Hiveworld1.27km
There was no air conditioning (AC) even though the hotel advertised as having it. Their excuses was that it was too cool at night to operate the AC for the hotel even though it was actually very warm outside. Translation: the entire hotel is either on heat or AC, they are too frugal to allow use of the advertised AC, or their system is outdated and does not actually work properly. Very hot and stuff room. The odd thing was is that the hotel lobby seemed to have AC. The hallways and room were uncomfortably hot. Upon checking in there was only a little bit of toilet paper was left on the roll. Fortunately there was an extra roll provided. Only a few sheets of Kleenex were in the box. Also, the hand soap dispenser was nearly empty. It seems not much care is given to the rooms between guests. On our last day the housekeeper knocks on the door early in the morning even tough the “do not disturb” sign was hung on the door. It was a basic room with furnishings that included a desk, a small round table, 2 small nightstands, a desk chair, and one sitting chair. There was no usable refrigerator, just a mini bar. The was only one suitcase rack situated in the closet. We had to use the sitting chair for our other suitcase. The beds were not too comfortable. Also the pillow case did not completely cover the pillow, so your head might rest upon the exposed portion of the pillow where the lasts hundreds of guest placed their heads. Bathroom was OK but a bit smelly. The shower had low water pressure. Some water will leak out under the shower door to the floor. Stepping over the high tub with a slippery shower floor is a bit precarious. Internet speed was 3.81 Mbps in both upload and download, with 8 ms latency. The location is near the chocolate museum and a good pizza and pasta restaurant is nearby. The cathedral is less than a mile away. At almost 400 euros a night, it was very expensive for a poor experience. Perhaps HN stands for “Not Happy.”
美憬閣科隆蒙迪艾爾艾姆杜姆飯店
4.3/594 評價

美憬閣科隆蒙迪艾爾艾姆杜姆飯店

科隆市中心 科隆|距離Hiveworld1.28km
Definitely one of the best hotels I've ever stayed in and the best hotel from Accor Hotels. I had accidentally booked the wrong dates for my stay. As soon as I realised it, I contacted the hotel. The staff helped me to change my reservation dates. While on my trip, due to the strikes in France and problems with the train connections I had to postpone my meeting online. I sent an email to request to check in early since I will be having my meeting at 1 p.m. Ms Wulff made the necessary arrangements prior to my arrival. On my arrival I was able to check in early and able to proceed with my online meeting. Without her help I would not be able to conduct my meeting. On the next day, I had another online meeting. Her colleague made the necessary arrangements so that the housekeeping team could get the room cleaned before lunch and my next online appointment. Till date I have stayed in a number of hotels from the Accor Hotels group. In comparison to M Gallery am Konzerthaus in Wien, Hotel Mondial am Dom in Cologne exceeds my expectations. Professionalism The staff at the reception were not only friendly and good at what they are doing, they are also willing to help and went an extra mile to make things possible. I would not have been able to get my work done if they did not help me. Even when checking out, the staff was professional and showed interest to assist customers whenever they dan. Splendid Location Situation a few minutes walk from the train station and the main city area, is this hotel definite one of the most strategic location in Cologne. View of the Cathedral I managed to get a glimpse of the cathedral from my room. Dinner I had dinner at the hotel restaurant. It was not only affordable, the service was impeccable. The waiter even suggested where I could sit so that I can get the best view of the area. Awesome! I would like to thank the remarkable staff for making my stay in Köln memorable und unforgettable. I would definitely be staying in this hotel again when I visit Cologne. In German (Deutsch) Das Hotel Mondial in Köln ist mein Favorit und ist mit Sicherheit das Hotel von der Accor Hotel Gruppe. Ich habe bei der Buchung das falsche Datum eingegeben und musste meine Buchung ändern. Die Mitarbeiterin. hat mir geholfen meine Buchung zu ändern. Wegen Streiks und Probleme mit Deutsch Bahn musste ich meine Termine verschieben. Ich habe das Hotel gefragt ob ich früher einchecken kann um mein Termin online wahr zu nehmen. Frau Wullf hat alles für mich arrangiert damit ich meinen Termin online fortsetzen kann. Am nächsten Tag habe ich auch einen Termin online. Der Kollege von Frau Wulff hat mit dem Housekeeping-Team koordiniert damit das Zimmer von 13 Uhr fertig gereinigt ist. Dadurch könnte ich meinen Termin um 14 Uhr wahrnehmen. In diesem Hotel sind die Mitarbeiter:innen nicht nur freundlich sondern auch hilfsbereit. Diese Motivation ist leider eine Seltenheit auch bei den Luxus-Marken von Accor. Wenn ich mit M Gallery am Ko

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瀏覽用戶對科隆飯店的評價

正在尋找Hiveworld附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
A&O科隆諾伊馬克特飯店
3.7/577 評價
I stayed here a total of 1 night. Room was very hot at night as no AC, not even a fan. There was one small window open but it didn't help much. I stayed in a 6 bed female dorm. Other guests were friendly and nice and respectful of each other's space and sleep. Our room had an ensuite shower and toilet which was very clean on arrival. Public areas including outdoor patio were relaxed, nothing fancy but no complaints either. Service was good; I didn't interact much with staff but no complaints. Location not as downtown as I would have liked but that's my fault. About 30min walk to main train station. Neighbourhood of the hostel - lots of restaurants around, bus stops very close by.
羅密特姆城市飯店
4/530 評價
科隆市中心
很棒的酒店,位置很好,房間真的很乾淨整潔,很安靜的地方,散步一整天后很放鬆,食物很棒。在酒店附近,你有一些酒吧,晚上可以很晚才喝幾杯。
拉斯陶斯林飯店
3.9/522 評價
科隆市中心
Im Rahmen eines Konzertbesuchs hatte ich die Gelegenheit, in diesem gemütlichen Hotel zu übernachten. Wie schon auf der Homepage zu erkennen ist, zeichnet sich das Hotel durch ein liebevolles und charmantes Konzept aus: die Gäste dürfen die Herzlichkeit und den Einrichtungsstil von Tante Alma bewundern und genießen; fast so, als wäre man bei seiner eigenen Großmutter zu Besuch. Das Mobiliar und die Deko sind dabei stimmig und hübsch ohne kitschig zu wirken. Die Zimmer sind sehr sauber, bieten ausreichend Platz und die Betten sind wirklich super-bequem. Sowohl das Kaffeekränzchen als auch das kleine Frühstück werden in Almas Wohnzimmer serviert, welches ebenfalls mit viel Liebe zum Detail eingerichtet ist. Allerdings kann es beim Frühstück schon mal recht voll und somit (je nach Sitzplatz) etwas trubelig werden. Mich hat das jedoch nicht gestört, da es weder hektisch oder laut wurde, sondern eher das Gefühl vermittelt hat, Teil einer Großfamilie zu sein, in der immer geschäftiges Treiben herrscht. Die Lage des Hotels ist dank der Nähe zum Dom/ Hauptbahnhof und den Kneipen/ Gaststätten und Geschäften im direkten Umfeld hervorragend. Positiv überrascht hat mich hierbei, dass die Geräusche von draußen kaum im Zimmer zu hören waren; so konnte ich wirklich komplett ungestört schlummern. Alles in allem kann ich dieses Hotel uneingeschränkt empfehlen und bedanke mich auf diesem Wege ganz herzlich bei dem durchweg sympathischen und freundlichen Personal, das einem sofort ein Lächeln ins Gesicht zaubert! Sollte ich wieder nach Köln kommen, werde ich Tante Alma auf jeden Fall einen weiteres Mal besuchen!
國際KONCEPT飯店
4/541 評價
DO NOT BOOK THIS HOTEL. Booked through their website and received a ”payment failed” message and subsequent ”payment failed” email from the hotel. So, I tried again and this time it went through fine. I then discovered I had been charged for the first attempt. Presumably this company keep your card details and I assume must have processed a second payment attempt, using my card details, for the first ”failed” booking. A day later they took a third, completely unauthorised, payment of 370 euros from my bank account, which they have only partly refunded. STAY AWAY!
阿斯特和公寓
4.1/519 評價
科隆市中心
This hotel was absolutely amazing. I actually can’t describe in words how kind the staff were in this hotel. When I got there I was really exhausted from my journey to this city, but the friendly greeting in this hotel immediately made me feel welcome! The guy who helped me check in was very friendly. When I booked the room throughout this website I made a request to have a quiet room. When I arrived in the room I could really see they were really thoughtful about choosing the room, because it was really quiet and far away from the other rooms, so you won’t hear the foot steps or doors slamming at night. Also wanted to thank the friendly guy who was working on the afternoon shifts (Thursday 2 September and Friday 3 September). He was very kind and patient whenever I would ask something. My English sometimes gets a little lost in the translation, but he didn’t made me feel rushed and took his time to understand what I trying to say. He is true gentleman! When I was ready to leave there was a lovely lady ready to help me with the checkout. What I really liked about her that she was not only polite, but also genuine and very kind! The room, where I was staying in, was also very clean. Which made me feel comfortable to stay in this hotelroom. I couldn’t wish for anything else during my stay. Please, if you are visiting Cologne and if you are looking for a nice hotel to stay in, I would definitely recommend this hotel!
18藝術飯店
3.9/515 評價
科隆市中心
我們知道接待開放時間到22:00,因此我在預訂備註中寫道:“延遲簽到,我們的航班將在21.25落地”。我以爲有人在等我們簽到,只是30分鐘的事情。我們到的時候22:30左右,發現門關着,我們按了門鈴,但是沒有人接。然後我們試着撥打酒店的緊急電話,沒有人接。擔心情況,當時是晚上,我們在街上沒有任何住宿。然後我們走進酒店門口旁邊的餐廳,幸運的是我們找到了一個非常善良的女孩來幫助我們。她還試圖撥打緊急電話號碼,但沒有成功。5個電話後,終於有人接了電話,可惜她不會說英語。我不懂德語,可惜,我把電話傳給餐廳的女孩,她從酒店緊急號碼跟女孩通話。她說我們的密碼是888,但我們和餐廳女孩都找不到一個別針墊來打這個別針。電話那頭的傢伙不知道這個別針墊應該放在哪裏。至少20分鐘後,又打了2個電話,酒店那傢伙告訴我們,腳墊在靠近鈴的街上,有些東西真的看不見,特別是在晚上。我們終於拿到鑰匙,進入我們的房間。和鑰匙一起,我們收到了一封歡迎信。不幸的是它是德語的,因此我們無法閱讀它。這是很好的歡迎嗎?當我們進入房間時,我們立即注意到它不是很乾淨,浴室更糟糕。wc真的很髒(見圖)。我們還注意到很多長髮在房間/浴室地板上和桌子上,在牀單上也發現了長髮(見圖)。只有半卷廁紙可用。我們無法解決我們的問題,因爲與此同時,餐廳關閉,如果我們撥打酒店的緊急電話號碼,我們就無法進行溝通。第二天,我們和接待員談了話,他真的爲所發生的事道歉。他還給我們換了房間,幸運的是。我們終於要求第二天延遲退房,因爲我們的航班是22:00。我們要求在18:00退房,並期望立即得到積極的答覆,畢竟我們的問題,但接待員說,必須問老闆。幾個小時後,我們再次詢問,她說我們需要等到明天早上才能得到他的答覆。第二天,延遲退房被拒絕,因爲清潔人員必須打掃房間。離開酒店時,我們看到牀單被單(在清潔服務期間)被放在地板上了...沒有保護,我們完全理解爲什麼牀單被單滿是頭髮...房間沒有完全清潔也能發生在最好的酒店裏,但通常好的客戶服務可以立即解決問題,並可能向受影響的客人添加一些讚美,以表示強烈的歉意。我們沒有收到任何

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