全球飯店(Globe Hotel)

3 of us had booked 2 rooms at this hotel as we were attending a concert close by. Arrived at the hotel booked through Booking. Com to check in at 4.30 to find all doors locked, sign said if locked go to reception at hotel next door Star Anglia, this was also locked. A random lady (guest?) came into view in the Globe and said she’d call them, she then said he’d told her no check ins for the day. I rang & he said I’m coming over I’ll be 2 minutes. When he arrived and unlocked doors he let us in & checked the computer confirming no booking, despite me showing him my confirmation & that the £ has been collected from my bank. I then spent 30 minutes on hold to *********** to try to sort out the problem. By the time I got through another lady turned up (manager?) and within seconds she found the booking and said I’ve upgraded you. We were then shown into rooms in the Star Anglia. These rooms were really nice and roomy and looked fairly new. Breakfast was however supposed to be served in the Globe, but when we went over the next morning again it was all locked up but our key cards opened the main door. No sign of any staff/guests, no sign of breakfast, so went to a nearby pub for food. We were shocked at the sight of broken furniture etc I’m so glad we ended up next door. Tbh if we’d had rooms in the Globe I’m not sure we’d have stayed. It’s very run down, dirty & smelly. Very strange set up no staff in reception whenever we went in or out. Would have rated 1 star but our alternative room ended up being very nice.

Won’t recommend. Horrible experience. Plus after 10pm no concierge service Basically the hotel is left on is own no staff. Nothing. I wonder what will happen in a case of a fire during the night. Disgusting accommodations. No water for a shower. No one to complain. No one answer any phones. This place should be closed

We paid £80 thinking it looked nice online, it's the kind of place that should be charging £20 for somewhere to sleep if your desperate, It's basically 'digs' ... the location and car park are the only redeeming features. We booked a double bed and when we got in found it was 2 singles pushed together with a duvet that wasn't big enough to go over. There were holes on the curtains, the coat hook dangled off the wall and there were loose cables on the wall. Most disappointing was the bathroom which was walled in 360° plastic and tiny it looks like a portaloo with a shower... I complained and was told by the 'night porter' ? That we would never get our money back from the owners, it seems they have loads of complaints. We were given a room in there other hotel across the road which was definitely less terrible.. but not exactly special.

We stayed here for convenience as we had an early start the next morning for an event. On check in we were handed the key card (and were given which felt like a warning about the cameras all over the hotel, I know most hotels have cameras but I have never been told this upon check in?!) The bedroom itself was large but holes in the curtains light bulb missing from lamp and a tiny bathroom was making this £80 stay feel a little less comfortable and more like a huge money waster. Room above us was heard constant all night long pacing and thudding across the room, when I say all night I mean it was literally from early evening right up until we checked out at 7am we called the night porter at 11pm (maybe to ask they keep the thudding noise down slightly) and was told he was “surprised they hadn’t gone out yet”. When they eventually left and after making a huge noise down the stairwell we managed to grab 2 hours sleep only to be woken again with them thundering across the room thinking ok they’ve been out they’ll get into bed and sleep it off.. oh no how wrong we were to think that!! To top the whole sleepless night off they had someone shouting “Alfie” at 4am.. they went down to them and as the windows were open due to it being a muggy night we had to listen to their ever exciting chat I tried to close the window but that wouldn’t even shut properly. We tried everything to blank the noise from the room upstairs out with headphones and a louder tv but my advise to anyone wanting to get their head down, don’t waste your money. The rooms aren’t sound proof what so ever and if anything I didn’t feel safe and comfortable staying at this place. Think you can guess.. We wont be returning! If your looking for a free car park they do however have one of those.

I book this hotel for the location, as my friend lives a 10 minute walk away, l got there and was given my card door key, and was greated pleasantly, I went to my room on the 2nd floor, the room was dated, but ok as I would not be in there that long, l got myself ready for the evening, and I decided I would only take Bank card out with me, I left my wallet in one of the drawers, and then went out for the night I returned at 4 a.m. in the morning and went to sleep I woke up at 10 and got myself ready, I left the hotel at 10:50 just before check out, I gave the key he card to reception I left the hotel, when I got home I realised that I had left my wallet in the drawer so I called the hotel & ask them to look for me, I got a reply back saying there was no wallet left, so I've had to to cancel my credit cards, I was told if it turns up or is found they would get in touch with me I received a voicemail message saying that the wallet was found just outside the front of the hotel by one of the cleaners, also was told that I must have dropped it this was not the case because I never took it out with me.

The room was cold, the curtains were a poor fit. The kettle was covered with lime scale so unable to use. The furniture was in poor condition stool had paint on the seat ,missing door handle on wardrobe.

Quite friendly helpful, warm room good size

Friendly staff, clean warm room, quiet