智選假日套房飯店克里夫蘭(Holiday Inn Express & Suites Cleveland)

Bathrooms are dirty. Crumbs all in the carpet and found some trash under beds. Beds look like they werent changed, just straightened up.

I have stayed at this hotel 5-6 times a year for the last 5 years, and it is always a pleasant experience, but this last visit was disappointing regarding customer service. It took over 5 minutes for me to be greeted when I arrived to check-in. The individual checking me in was indifferent, not rude, but definitely not friendly. I only bring this up because it was such a departure of my previous experiences. The hotel is also going through a renovation, and the rooms are incredible and look amazing, but the hallways and my room had a strong odor of paint and glue. Overall, my stay was fine, just not the top-level service I am accustomed to. I do look forward to visiting again in 6 weeks.

I love the friendly customer service from front desk person to the kitchen staff. Clean room, comfy beds & pillows!!! Thank you for a wonderful stay!

No room service. looks like a ghost town.

Very easy check in and friendly employees. They have breakfast and it was very good. The room was very clean and comfortable

Very nice and modern! Staff was great, August in particular. The beds were a bit too hard, but overall a great, great place. I really liked how spacious and clean the room was, as well as the full size bath soap and shampoo and conditioner.

Kinda hard to get the AC regulated in the room but otherwise no bad surprises. Clean and comfortable beds. Breakfast was the standard fare. Ok but again no upside surprises either. All in all I’d do it again.

There's a Whataburger next door and the hotel is clean and well kept.

Physical plant were fine however soap bar size extremely small, toilet tissue thin but softer than kleenex. Breakfast packaged eggs with nasty after taste. Thought holiday inns were better. Disappointed.