克里夫蘭鄰近Costco Wholesale的飯店

В отеле очень хорошие завтраки. Чисто, персонал всегда готов помочь. Тихо. Хороший бассейн. Нам понравилось! Даже продлили номер на сутки!

若想要遊覽亞霍加，克利夫蘭/林德赫斯特/傳統村凱悅嘉軒飯店（Hyatt Place Cleveland/Lyndhurst/Legacy Village）將會是一個不錯的的住宿之選。旅客們會發現Acacia Reservation和Blissful Foot Spa距離飯店都不遠。飯店佔盡地理之宜，La Bella Delle Rose、Ava's Alley和Johnny Malloy's South Euclid離此都很近。所有極具特色的客房都配備有空調，讓您感受到更加貼心細緻的入住體驗。酒吧旨在為旅客和您的朋友提供一處消遣的場所。旅客可以去室內游泳池和健身室揮灑汗水，重煥活力。飯店的會議廳和商務中心將熱情的服務與專業的素質完美地結合在一起。提供乾洗服務，為您的旅途省心。免費停車場會對入住飯店的顧客開放。

環城高速下來就是，市中心太擁擠，這裏上哪都方便，去克利夫蘭市中心和中國超市中餐館聚集區大概15分鐘，蓋的是被子不是毯子。

After we checked into the hotel we discovered that our bed didn’t seem to be the king size we requested. We went to the front desk where the clerk assured us that it was a king. She had told us that if it wasn’t a true king then there were be a visible division between the mattress. She was so sure we had a king that we didn’t question it further. However after waking up very sore the next morning we double checked the mattress and found that it was a divided mattress. Also, we like to have coffee in our room. We didn’t have any so we also had went to the front desk for that. After making the coffee in our room, we discovered that there was no creamer or sugar for the coffee in any of the cupboards. We have stayed at the hotel before and we’re satisfied with our stay; this time was just a complete disappointment.

As a Diamond Honors member, I stay at a lot of Hiltons. The staff here in general are not the best – I’m not the type who needs to be patronized and hate insincere hotel greetings, but on many occasions during my stay I walked by the front desk when no one else was around and the staff did not bother to look up and say hello or goodbye as just a common courtesy. Poor training or no motivation?  Also, I asked for my room to be made up specifically because I was running low on shampoo, soap and conditioner – they came and did the room but did not replenish any of the supplies as requested. So I asked a second day if they could replenish the supplies, they came and dropped off about 3 body creams (which I already had and did not need), no conditioner and two shampoo. They also did not replenish the coffee or coffee cups when used cups and empty creamer were sitting right next to where they left the shampoo. This is just plane laziness and ticking off tasks rather than really listening to guests.  Also, I was really looking forward to using the hot tub, which was out of order. When I asked if it might get fixed during my stay, the guy laughed and said it had been out of service for well over one year. What possible excuse can there be for not being able to fix this for over a year? If you do not plan to have it, why have it sit there embarrassingly out of service and to disappoint guests?  It shows a poor commitment to maintaining the hotel, also noting that the clock in the pool area was not running and on two days I had to run back to my room to use my towels as there were no clean towels by the pool. Just plain sloppiness.  Lastly, as a Diamond member, we used to get free breakfasts no questions asked. Now there is some new choice system which was poorly communicated – I apparently received honors points instead of free breakfasts, but only learned this on check out and was not given a choice. So I got surprised with a large food bill when I assumed I would be getting free breakfasts. Very disappointing if you are taking things away from customers and poorly communicating about this, this change is not a good one for customers and NO, you are NOT offering us more flexibility if we are not aware of the choices, you have only added complexity and disappointment. When I complained about this at check out, the front desk person had zero compassion, never apologized or thanked me for being a Diamond member. Nothing huge was wrong but there were certainly enough small things wrong and clear signs the staff here fall short of what I expect when I visit a Hilton.

很棒的住宿和位置。入住時蓋子很髒。

在辦理入住手續時，我們升級為一張帶沙發牀泳池景的特大牀，並贈送了情侶飲品，真是太好了。由於COVID-19，服務有限，但是游泳池開放，餐廳也開放。靠近海灣村和伊利湖的不錯的酒店。

我很容易取悅,但我可能不會再呆在這裏。位置對於探索市中心來說是很好的,但如果我再次來到該地區,我會在市中心地區停留更多的地方,只多花一點錢。所以從哪裏開始我停在入口旁邊,當我登記的時候,停車場的與會者對我大驚小怪,我需要在左邊停車,而不是右邊停車,因爲如果我停車在左邊,汽車就可以繞我一圈。嗯,如果我像我一樣把車停得那麼遠,他們也可以繞着我轉。第二,浴室的燈光昏暗得難以置信,風扇(只有光亮的扇子)太吵了。水壓吸。牀上爬着一隻捲髮的蟲子。前台很好,所以有這個。

酒店是一棟看着有點歷史的建築，走廊和房間都比較寬大。有免費的早餐和晚餐，每個房間還有幾杯酒精飲料，免費爆米花。酒店門口有代泊車收費每天28美刀，周邊有很多其他停車庫，一般10美刀左右一天。總體來說非常不錯

We were mostly very pleased with our 7 night stay. From the moment we drove up we could tell this was a great properly. The gentlemen who helped us instilled the utmost confidence that our car would be taken care of property. Check-in went smoothly and baggage handling (by one of the men out front) also great. We had a lovely suite. We requested that the comforter be removed and replaced with blankets. The housekeeper came immediately and took care of this request. We were not pleased that robes and slippers were not provided and even more displeased that no turndown was available either. At $1,000 a night this should not happen. A bigger issue was the lack of proper housekeeping. I have never seen so much dust in a room. I put a pair of black slacks on the vanity stool and they were covered in thick dust. I then looked around and found almost every other surface was laden with dust as well. Although we had service every day, the drape was left hanging off the rod, shower and fixtures left uncleaned and drinking glasses were not replaced. A lamp that didn't work was ignored even though we put the plug up on the table to show them. The pillowcases were not tucked on the pillows correctly. With no pillow protectors you could see the not great looking pillows. Also, not happy with the large bottles of shampoo, body wash etc., they seem to have done away with the small bottles that are easier to use in the shower where there is limited space. Also, a card on the counter telling you these bottles are for use while you are at the hotel. I inquired at the front desk, they said they are $50.00 each if you remove them. They also said the small bottles are no longer available. After using them, I have to say they weren't that great. Additionally, a shaving shelf would be great in the shower for the ladies. At breakfast one morning I went to the front desk to tell them about the abundance of dust. A lovely manager, Michelle Thomas was very nice. She immediately comped one of our nights and said she would address this with housekeeping. This is a lovely hotel. Staff, valet, front desk, restaurant are very nice. We would not hesitate to stay there again. It's a shame to see it improperly cared for. I will review Turn restaurant separately. It was a highlight.