Homewood Suites by Hilton Cleveland-Beachwood

В отеле очень хорошие завтраки. Чисто, персонал всегда готов помочь. Тихо. Хороший бассейн. Нам понравилось! Даже продлили номер на сутки!

Very ratty, old and worn. Didn't even want to go to bed it looked so old worn and ratty. Living area was so decrepit looking didn't want to sit there and relax. No shower head - just a sprayer hanging from wall connected with a suction cup that fell off on my head - had to hold the sprayer whole time in one hand to shower and soap myself with other hand... imagine that and they're charging me over $200 for this. Never had such an experience in a homewood suites in the past 20 years...

Friendly staff culture excellent management horrible condition Desperate need of MAJOR room renovations

I only stayed for one night but I must acknowledge the friendliness and helpfulness of the staff. Every staff member I came in contact with was extremely pleasant. I really enjoyed Ms. Sunshine at breakfast. She takes pride in her job and makes sure to greet everyone in the morning. It felt just like home. The ladies is housekeeping were EXCEPTIONAL as well. Brany and Brittani were amazing. They do a phenominal job. Keira(sp) went above and beyond at check in. We wanted to find a place to eat nearby and made great recomendations. Overall a great place to stay and although I was there for leisure, I would definitely recommend for business travel due to the wonderful staff. 5STARS!

They text you throughout the stay to check on your satisfaction while you are still a guest.

The hotel was great! Clean & extremely friendly staff. Shaq at the front desk was so nice & went above & beyond with kindness.

Great breakfast buffet. Rooms not thoroughly cleaned with litter and debris scattered around corners and nooks in the room.

Everything was first class. Only draw back was the air freshner diffuser that made it very difficult to breathe.

We came for a get away and the pool and hot tub was over run by kids with no supervision and they kept letting other kids sneak in the back door to swim. When my husband and I tried to relax in the hot tub the kids kept shutting off the bubbles and wanted us to leave.