凱藝飯店

QUALITY is NOT what u get! Rooms should be $20, NOT $100! Smells BAD, dirty carpet/holes n sheets, broken bed leg, breakfast not complete: missing food! WHY charge a high rate for such POOR rooms!!!!!

I came here on a school trip. Check in was fine. The girls working at the desk were great. We went out to get luggage, we came to the side door it would not open with the key card. It looked like it was jammed at the top. I also heard another couple complain about the same problem. Went to the front and went to our rooms. The kids said their door was already open and would not shut. The other kids had to lift up their door to close it. I told the front desk and the maintenance man came and he was able to fix one door and moved the other kids. That was fine. My door looked like an animal had chewed on it. The next morning we go to breakfast and there’s nothing there and the fridge was locked. I told the front desk (different girls) and they said “well we didn’t know it was going to be a full house” I asked about the mini fridge and they said they had lost the key. They did not seem to care at all. I went to the lobby to do out the other side door and it was open. Not propped but it was broken so anyone could come in the hotel. My hair dryer didn’t work, AC unit did work but the wall thermostat didn’t, TV remote didn’t work. I could turn the tv on but not change the channel so I was stuck with MTV during our trip. Bath tub had good pressure and heat but the tub didn’t have a drain stopper. Next time I’ll spend a little bit more money so my kids would be in a safer hotel.

Welcomed nicely after transfering from an unacceptable hotel in Choice Hotels chain. Given lower rate of vacated reservation Even given a goody bag. Hotel was clean, comfortable and attractive. Felt safe with interior halkways.I would definitely stay again.