克利夫蘭假日飯店(Holiday Inn Cleveland, an IHG Hotel)

Front desk was very helpful. Room was clean. All usb ports on both sides of the bed were not working. Water pressure, and temperature was off. The Wii was unreliable at best. The curtain seemed stuck closed.

We paid for a king suite and there were none available. We were given a regular king room at the same rate. They offered us breakfast as a concession but we had breakfast plans during our stay. Specialty coffee machine broken. Outside card readers were broken so we could only enter through the front door although the only parking available was in the back of the building.

One of the cleanest hotels we’ve stayed at and the water pressure in the showers are top notch!

Like the staff and most of the hotel. Did not like the oversized bathroom door that required me to squeeze between the sink and toilet to shut the door. Definitely not ADA compliant

We experienced a power loss at this hotel. The service to make sure we were ok was spot on. A transformer went out so it effected the whole valley.

The bed had stains, looked like blood... we had to kill a bug..it was super noisy and I only got the room bc we were driving from Maryland to Louisiana so we needed rest and THAT definitely was a waste of money..

Lisa at front desk (and gentleman there) and Cricket/Crystal at cafe were so nice and so helpful. Our breakfasts with Cricket made our meals extra special; even with the quality and quantity of the breakfast. Everyone was kind and helpful through the 2-day visit. Bathrooms were clean but wear&tear and stains on floor got it a 4 not 5!

Outside and the lobby were great. Our room looked great upon inspection but when I woke up to go to the restroom in the morning, I noticed my baby’s snack cup (the ones with the little hand holes) was COVERED in ants. I promptly threw it out and washed the cup just to turn the lights on and see tons of them coming out of the wall. I called to the front desk and told them about it and she seemed indifferent and just stated the maintenance man wasn’t there to spray right now like this happened often. She offered to move me to a new room but I was legit disgusted and just inspected all of our stuff for ants then left.

Overall fair stay, When checking in front desk stated breakfast at 6 am, but went down at 7:30 and no lights on and only staff was front desk attendant. When loading our bags into our truck, there was 4 or 5 employees, smoking and vaping under the loggia, right across from a sign that said "100% smoke free property.