克拉克斯維爾Governor's Square Mall附近住宿

Stayed at Clarksville on a road trip before heading for Nashville. The hotel is located in a hotels area (”hotels island”) where you have many hotels in a small neighborhood of themselves. The hotel is a little dated, but the room and bath were clean, the bed was comfortable as were the pillows. I had a two queen beds room. What was missing was the chair (besides the ”work chair”). Breakfast was standard Hampton Inn. It had the cut fruits, which are missing from many other Hampton Inns. Overall, a good stay.

令人印象深刻的房間,牀比預期的硬,水壓驚人

國外酒店差不多的。

Would give zero stars if it was an option. This was the worst stay I have ever had in a hotel and the response since we stayed has somehow been even worse. Here is as short of a review as I can possibly write: We arrived in the early evening and went to check in. The desk employee was rude, curt and did not even bother to acknowledge my IHG status for points, or even use that as a sign that I clearly stay in IHG hotels often. Not asking for notoriety just because have to travel a lot, but she was so unfriendly it was awkward. She then told me I had two rooms booked and I told her that was incorrect. I then showed her proof of that on my phone on the app. she said she would take care of it once the system stopped having a ”java issue”. I didn't think anything of it and we went to our one room with two queen beds. The room did not smell clean and one of the first things we noticed was there was no hand soap in the dispenser. I went down to ask for some as it was probably just an oversight from housekeeping and was told ”There are no housekeepers here tonight and the room is locked.” so I asked her what we were supposed to do to wash our hands after using the restroom and she shrugged. I then asked a second employee, a larger guy, who at least went and looked in the office, but said all he had in the office was lotion. I asked how that was supposed to help me and he said ”sorry for your inconvenience.” We then heard voices and people walking in the hallway all night and woke up to find the single worst breakfast I have ever seen in an IHG hotel. There was noting stocked, one single apple in the fruit section, the juice machine was broken and a hand written note that it was going to be 10 mins for eggs. So I went to the front desk to ask about soap again and was told ”housekeeping was not in yet and they would have someone bring it up to my room shortly.” An hour later, we left after using body wash to wash hands and no breakfast because it was still empty when we left. On top of that, we were double charged for the room and when I called to talk to a manager about fixing in on 6/11/24 I was told they ”didn't know when the GM would be in” and then was told the next level manager was in a meeting and I would have to call back and speak with them. I let them know that was not acceptable and that instead I would leave my number and they should call me as soon as possible because I had been double charged. I then heard nothing from the call or the review I wrote to the hotel and got a response from ”Annette”, where I felt it fair to give her all of this info so they would have a chance to make this right. Nothing in response. I then called back on 6/17/24 and was again told the manager was ”in a meeting” and I'd have to call back. When I again said that was not acceptable and that I was still waiting for a call back from the last time I had called, they again took my name and number and assured me she would call me that day. No call, no email, st

工作人員的專業精神令人驚歎,我犯了一個錯誤,我承認,但他們仍然堅持要彌補我的錯誤。 房間很棒,食物也很棒。很高興我們選擇住在這裏。