北克拉克斯維爾羅德威套房旅館(Rodeway Inn & Suites)

Everything was great. Very clean. Nice person working the desk.

Reception was poor. Asked gor deposit which was never mentioned while booking. No brakfast as includes as per requirement.

The lampshades were covered in mold. When we tried bringing it to their attention they said “our cleaning crew sprayed bleach on them”. But the bathroom was very clean and looked updated. Parking situation wasn’t all that great. But it was fine to just sleep and leave the next day

Comfy, cozy, quiet, and clean. The front desk people are nice and accommodating. Can't ask for anything more.

After 13 hrs driving i was looking forward to check in for a night of rest not expecting a problem but there was. unfortunately staff refused to accept my ******* reservation because he said it wasn’t received by *******. ******* gave a call to hotel to send in my reservation and was told hotel didn’t had access to email. So my husband and I had to pay out of pocket for the room with the understanding that I was going to receive a refund from hotel gave the approval needed to ******* so my refund can be processed. It was a long long night dealing with this over the phone with ******* because the hotel receptionist on 10/28/2023 10:00 P.M. wasn’t able to call ******* so eventually ******* did contact hotel employee and confirmed and gave the ok for my refund. This was basically the negative part. The hotel room was clean & easy parking. Kind of noisy with cars speeding out of parking lot and ongoing traffic at night. The receptionist staff was having a hard time and I understand it wasn’t his fault. He stated that office was closed and his boss wasn’t there and unfortunately only his boss has access to hotel email and for this reason he wasn’t able to confirm or accept my reservation with ******* even after I show him my reservation confirmation email on my phone. Wasn’t enough. Hotel boss or manager need to handle this or they shouldn’t advertise with ******* if reservation’s won’t be accepted when check in. First and last time I stay on this hotel. Never again..!

Clean quiet friendly! Needs breakfast! Tv reception not great!!!! Will stay here again!!

The staff are great. The property is clean, well taken care of and overall a good clean hotel.

This place had everything we need for a place to spend the night while traveling. The Temps were very High outside. The A/C tôok quite a while to cool down. But by the time we returned from a nearby restaurant the room was comfortable

After prepaying with hotels dot com ... Upon check in i was asked obvious questions that the front desk should find on the reservation. Knowing what i paid and the description of the room they employee /owner proceeded to give me a smaller room which would be considerably cheaper. After going into the room and seeing it was absolutely the wrong room i went to the desk where i was told that was the room and that's how they do things...im not the type of person to be messed with when i spend my money. I expect what i pay for. As the conversation became more than it should have been i decided it wasn't worth it...id handle it another way. Long story short i was called back to front desk and given another room. Clearly the room my prepaid reservation said i asked for. Very rude !