基拉洛 Spa 飯店(Killaloe Hotel & Spa)

We stayed on 26th dec & with late check in but got an email early in the day for designated room number . So staff were well aware which room we were checking into. The room was Baltic , the sheets on the bed were so cold we had to wear our full clothing to eventually heat up .

Lovely Hotel to stay in and within walking distance of Killaloe. Breakfast was really nice with a lot of options

We got to hotel girl on reception was very nice,she checked us in ,we went to our room once we opened the door the smell of damping and mold was terrible, went back to reception and she's changed ours room the room was ok until we opened the bathroom door the mold on the ceiling was just terrible, paint works was flanking off the timber, I could go on!!!! Went to have a shower in the morning no hot water. It was a terrible weekend away. The only good thing was the breakfast and staff were very nice. We paid over 583 euro for what was supposed to be a relaxing weekend which turned out to be so stressful.

Comfortable & pleasant but the vegetarian food options were sadly lacking.

We stayed one night at the hotel in a deluxe room with terrace- room 111. Large bed and plenty of space. The room Wass very quiet and having the little patio area was really nice and private. We both had an excellent nights sleep and enjoyed a tasty breakfast. Receptionist at checkin was very helpful and friendly. I would love to return!

Beautiful area. Beds were comfortable and the free breakfast was delicious.

Fantastic stay at a lovely hotel. The staff were all so friendly and the service was fantastic. The room was lovely, spacious and clean. The food was great quality and the cooked-to-order breakfast was a treat.

The bed was comfortable and clean The shower drained poorly and the paint work was tired Nice meal but outside dining benches were abit rough and didn’t fit in with the decor

These issues were raised with the hotel and many have been commented on before in reviews and obviously not addressed. Room comfortable but repainting needed. Table/benches badly scratched. As a 4 star hotel, a fridge would be appreciated – “free bottled water” rather warm at this time of year. Lighting hopeless - just lamps, can’t read in bed. Room above some sort of heater/generator which boosted several times during the night and very noisy. Outside area of room gravelled so lots of noise of people moving about at night and early (3.15am, 5am, 6am) but told by staff that the area is not used. Bathroom miniscule. Water pressure/temperature erratic. Grout needs replacing. House cleaning sporadic – glasses, towels not changed. Bins not emptied. Toiletries not replaced. Bench and bath not cleaned. . Vacuuming not done. Reception – some staff great such as Megan, Ellen and Rebecca, others not so helpful. Had to assist four groups who ended up outside my room to their rooms. Dining – laminated tables peeling. Over a fortnight, menu did not change. Side portions horrible. Laundry – told not available but boast about it in FAQ on website. Managers/staff need more training. Solo travellers as important as others. Would never stay here again even if paid. See tripadviser for full review