Worst hotel customer experience I've ever had. I need to book a hotel room for a family member who was traveling in an emergency situation. I called Hilton reservation line, and they assured me that it would be no problem for her to check in because I added her to the reservation, prepaid the room, and could complete a form to cover any incidental charges. Jermaine at the front desk was extremely rude to her when she went to check in. I called him and said that she was trying to check in, and he again said that he would not be letting her check in and I could call the reservation line and ask for their help. He then cancelled my prepaid reservation on the spot without telling me and would not answer the telephone when I asked the service representative on the Hilton reservation line to call him and resolve the issue. When I tried to call him back directly to clarify, he told me that he was not going to let her check in, and that he didn't need to explain anything to me, and that he was going to hang up on me (which he did). I don't think I've ever been told that I was going to be hung up on by a customer service provider. I still don't know why this happened, and the Hilton customer service person I spoke to on the reservation line confirmed that the situation did not make any sense. To top it all off, I was told that I would still be paying for the reservation, even though it had been cancelled, because it was prepaid. I tried to book this hotel to make a difficult situation for a close family member a little better. Instead she was treated terribly, sat in the parking lot of a hotel in an unfamiliar city for an hour while I tried to sort it out, and ultimately left exhausted, with no room. Hilton and specifically Jermaine, made a bad situation much worse. Anyone considering a booking at this or any other Hilton property should give my experience some thought first.
I stayed at the hotel in Jersey last week. So my next assignment was in Atlanta so I found this hotel close to the main highway. I enjoyed Jersey trip and was glad to see that this hotel offered great southern hospitality as well. Very nice people. The guest here are truly extended stay guest and also made me feel at home. Most have stayed for years and just love it. Thank you Nicole and the team for a wonderful stay!
在該地區觀光很容易,Robert D. Fowler Family YMCA和Spa Sydell都在飯店附近。從飯店出發可方便前往市內的眾多著名景點,包括Brainstorm Escape Games、Dancing4Fun Dance Studio Atlanta和Simpsonwood Park。飯店對客房的裝飾十分考究,每間設施齊全的客房都配備有空調。閒暇時間在飯店的大廳吧喝上一杯,必定是您休憩放鬆的好選擇。倘若您覺得飯店的餐飲服務無法滿足您的需求,附近的Kokoroco Bar(酒吧/酒館)、Zapata(墨西哥菜)和Loving Hut(素食)不妨可以試試。飯店提供的體育和休閒設施,旨在為旅客營造多姿多彩的住宿體驗。飯店設有24小時櫃檯諮詢服務,為下榻至此的您提供最貼心的行程安排。
不論是商務還是休閒旅客,希爾頓歡朋飯店-諾克羅斯都能讓您的諾克羅斯之行變得更加美好而難忘。從飯店出發,至多樂維爾站僅有7km遠。附近很多景點,包括Rush Escape Room和Spectrum Entertainment & Events都離飯店不遠。飯店坐落於North Atlanta Trade Center邊,附近還有很多景點包括Malibu Grand Prix Family Entertainment Center和Lucky 77 Billares Bar。除此之外,配備有24小時熱水的浴室是您消除一天疲勞的好地方。在大廳吧點上一杯消除一天的疲勞,對於旅客來說是一個不錯的休閒選擇。若是覺得飯店的餐飲無法滿足您挑剔的味蕾,不妨去附近的Zapata(墨西哥菜)、45 South Cafe & Coffee House(美國菜)或IHOP品嚐下一流的推薦美食。旅客可以去健身室揮灑汗水,重煥活力。飯店的商務中心提供優質服務,是眾多商旅客選擇入住這裡的原因。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
對於想要捕捉諾克羅斯城市風采的旅客來說,諾克羅斯-I-85亞特蘭大速8飯店是一個理想的選擇。包括North Atlanta Trade Center、Malibu Grand Prix Family Entertainment Center和Tiny Towne都在短距離內,入住飯店的旅客在該地區遊覽會很方便。飯店鄰近多個熱門旅遊景點,包括Spectrum Entertainment & Events、Rush Escape Room和Karen Walker,旅客可以將行程安排的更加緊湊。客房內的所有設施都是經過精心的考慮和安排,空調在滿足您入住需求的同時又能增添家的溫馨感。服務人員會提前為您準備好咖啡壺/茶壺,以滿足您的飲水需求。倘若您在忙碌的一天後想在自己的客房內放鬆,提供吹風機的客房浴室是不錯的選擇。貼心的送餐服務可以滿足那些喜歡在私人場合進餐的旅客。倘若您覺得飯店的餐飲服務無法滿足您的需求,附近的Zapata(墨西哥菜)、45 South Cafe & Coffee House(美國菜)和Rudy's New York Pizza(義大利菜)不妨可以試試。旅客可以在閒暇時間去飯店的休閒區,提升健康幸福感。飯店設有會議廳和商務中心,為旅客提供高品質的商務服務。飯店設有24小時櫃檯諮詢服務,為下榻至此的您提供最貼心的行程安排。
不論是商務還是休閒旅客,艾拉安達飯店都能讓您的諾克羅斯之行變得更加美好而難忘。多樂維爾站位於距離該飯店大約7km的地方。著名的景點Rush Escape Room、Spectrum Entertainment & Events和Malibu Grand Prix Family Entertainment Center均可步行很短距離到達。從飯店到Tiny Towne遊覽很方便,North Atlanta Trade Center和Lucky 77 Billares Bar也均在附近。飯店對客房的裝飾十分考究,每間設施齊全的客房都配備有空調。旅客想要在自己的房間邊聽音樂邊享受美食,只需呼叫送餐服務。除此之外,我們還為您精心蒐集了周邊的餐飲訊息,Zapata(墨西哥菜)、45 South Cafe & Coffee House(美國菜)和IHOP期待著您的光顧。飯店提供的休閒設施,旨在為旅客營造多姿多彩、奢華完美的住宿體驗。飯店配備有會議廳,可供旅客使用。飯店設有24小時櫃檯諮詢服務,為下榻至此的您提供最貼心的行程安排。
訪訪客What’s funny I didn’t stay at this Hotel in the dates of the 7 and 8 due to at this point I feared for my safety. I accidentally booked to earlier that day due to my job assignment had changed.
But then they reassigned me to area so I rebook and was told I couldn’t cancel previously booking which I understand but since I had been a customer for week now I was still staying so I was confused of why the matter couldn’t be resolved better than it was through the Management telling me rules are rules and now I would of had to pay for 2wice for the same room because of Rules
WOW okay.
So now I can tell my friends AMD family don’t look or e spect Red-roof to be a Great Costumer Service experience.
O I actually slept in my truck that night due to not knowing the outcome of this situation between me and the management at this red roof location.
It so so sad due I Neva complained of the roaches and dirty bathrooms I had to reclean each time I stay there and the constant people knocking on the fire cause the drug dealers ruin the hotel in this area
And even their on Redroof representatives couldn’t convince this location to work me that day
But they will not have to worry about this Guy booking Red-roof AGAINS
I stayed at the hotel in Jersey last week. So my next assignment was in Atlanta so I found this hotel close to the main highway. I enjoyed Jersey trip and was glad to see that this hotel offered great southern hospitality as well. Very nice people. The guest here are truly extended stay guest and also made me feel at home. Most have stayed for years and just love it. Thank you Nicole and the team for a wonderful stay!