Couple with dog.
For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did.
On checking out the receptionist had no idea about our complaint, and therefore couldn't help us.
We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did!
I have a video of the water pressure.
On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!
Visited The Blue Boar Inn while my partners family were staying there for the weekend. The restaurant is very busy so I would definitely recommend prebooking over weekends. All I can say is the staff, service and food were amazing. We all chose to have food from the Indian menu and it didn't disappoint! The only very small criticism would be the food came out very quickly so you didn't have much time in between courses. I'll happily drive the 45 minutes from where I live to eat here again!
What an amazing one night stay at this little gem just outside Stratford , greeted so warmly by the perfect host with tea coffee and outrageously good homemade fruitcake ! We were then treated to some much needed and tremendously helpful local knowledge all which was used and the place’s recommended lived up to Bills great reviews, the perfect veggie breakfast the following morning with another insightful chat with our host rounded off this wonderful mini break , can’t wait to visit again the perfect base when visiting this wonderful town
We have just returned back from a lovely weekend at the Ashgrove House. Iain & Diane was very welcoming when we arrived. We stayed in room 5 with an en suit the room was very clean and well equipped for all our needs , water and milk was supplied in the fridge, the bed was very comfortable and warm. Breakfast was brought to the room which was excellent with ample of choices. Off street Parking was great and the location was excellent we would return when we come back to Stratford.