I believed the reviews of this hotel which was a mistake. This could be a great hotel with a fair bit of work. Making it into an aparthotel would be worthwhile. It does need updating to match 4 star expectations Good points: Views from the hotel are great. Steep walk into the town but nice to do. Courtesy bus is useful. Public transport is quick and cheap Breakfast buffet was good with a decent selection Supermarket is easy to walk to The hotel is clean and problems are rectified quickly. Bad points No soundproofing for rooms, can hear conversations from corridors, rooms above, below and to the side. Loud music was played from rooms. This was not good Terrible mattress on the bed - never come up against such a lumpy, uncomfortable mattress. Dreadful weeks sleep No drink making facilities in the room despite the kitchenette ( which is only equipped if paid for) Unusual to not have toiletry items such as shower caps, tissues, emergency toothbrushes etc in a four star hotel Room in general looked tired - very faded furniture cushions. Woodwork was shabby. Balcony railings were quite badly rusted Adult pool was unheated and icy. It was unusable because it was so cold Gym area exists but there is very little to it - quite disappointed Courtesy bus does not run on Saturday afternoons or Sundays. When it does run the timings can be as much as 20 minutes open - which was a heart stopping moment because it almost made us late for checkout and the airport transfer Given the hotels location at the top of a hill at the top of another steep hill it was surprising there was no shop to buy some essentials - large bottles of drinking water for example. Found one vending machine that did not sell much WiFi was slow - not to the speeds it was suggested to be
Our rom was big and comfortable, but the door was broken - couldn't be closed :) even the staff came to repair it. Telephone on the room doesn't work - I informed in reception but this time staff didn't come to fix it. TV has no programe to see in english - even music, but this was not a problem on holidays.. ;) Bathroom veeeery old, but also big. View was nice - at the garden, swimming pool exceelent. Close to everywhere :) Breakfast standard, but ok. The worst thing was too noisy mornigns. Every day at 6 o'clock garbage truck came for rabish and... bottles... Terrible voice in the every early mornings. Hotel is rather old but for that price is ok.
Hotel is certainly not a 4 star as advertised, it is in need of a overhaul a total renovation, shower is like a caravan shower with the shower tray filling with water and not emptying, bad smell of sewage in bathroom Breakfast very basic and limited only went for one morning,. Air con was very noisy and not that cold, and my room was hotter than outside and that was after having the air con on for 3 hours Staff are friendly but think they have to be to compensate for lack of services. I went to bar and asked for a cup/mug for coffee and used my manners to be met with rude staff member who tried to make me say please again Beds comfortable but pillows are terrible, no holiday makers stayed at hotel during day and at most saw three couples around the pool, I complained and got flight home early, turnt up Wednesday 23rd October 10pm and was booked back on flight home on 26th ...... Very depressing and if I was going to travel to Puerto de la Cruz steer well clear of hotel
I stayed in this hotel for 10 days in mid September with my siblings, my parents, my partner and my toddler. Upon arriving late in the evening we were very grateful to see how spacious, clean and comfortable the rooms are. We slept really well. The one thing to note is that all the beds are singles pushed together which can be an issue if you like to cuddle with your partner to sleep as the beds kept moving apart, but they were very comfortable and we slept well. The rooms are all air conditioned which is very welcome on stickier days. We stayed in a room with a sea view and it was really wonderful to wake up to the view every morning. In the evening there is live music at the bars outside which can be a little loud - if you like to sleep early I recommend ear plugs - however all the music stops by 11pm and we enjoyed many an evening sitting on the balcony and enjoying the music below. I think it's worth noting that if you do have any issues the hotel is very quick to respond. On our first night we noted that the lock on the door did not work, and the seal on the door of the shower was missing. Within half an hour the hotel maintenance had come up to the room to rectify the issues, and they did so quickly. The hotel has WiFi which can be a little patchy at certain times of the day when it is lost used but is otherwise reliable. There is a TV in the rooms with a good selection of channels - I will note that the English channels didn't work and did need reprogramming but it wasn't an issue as as we didn't have time to watch TV anyway! There is a mini fridge in each room which is very handy. There is a charge of €2 a day for personal use which really isn't bad at all. The selection of food available at the hotel is really wonderful. Every night there is a different theme. My favourites were Spanish and canarian nights. But there is so much on offer you should find something for even the pickiest of eaters. Every member of staff working in the restaurant was so friendly and lovely. As there were 7 of us travelling together they reserved a table for us each morning and evening so that we didn't have trouble to eat together. I will however note that one particular member of staff didn't appear to want to accommodate this - a woman with dark hair, glasses and waistcoat and green tie (different levels of staff wore slightly different uniform) for some reason whenever this particular lady was on staff she would remove our reservation. Initially we thought this was a mistake but it happened like clockwork on her shifts and never happened when she wasn't in. I'm not sure why she took issue with our group. She was also quite rude to me one day when I was trying to go to our usual table (which had been dressed for breakfast already) to retrieve the high chair for my son. I tried to explain to her several times I was just going to get the chair but she didn't seem to understand and was insisting on directing me to another area of the restaurant. The re
哈皮馬格度假村特內里費為忙碌一天的旅客提供一個放鬆身心的好地方。 哈皮馬格度假村特內里費是您遍覽拉克魯斯美景與感受城市之聲的理想選擇。
從飯店出發,距離特內里費北部機場約29km。 特內里費北部機場是最近的機場,約距離飯店29km。 附近地區擁有許多景點,包括Botanical Gardens (Jardin Botanico),Plaza de los Reyes Catolicos和Jardin de Orquideas de Sitio Litre。 當客人有多餘的休閒時間,可使用現場的各種設施。 為方便客人,飯店可安排機場接機服務。 這家拉克魯斯飯店在網站上提供了停車場。