Very nice resort. The room was spacious and clean to a high standard. What I liked the most was entertaining team especially Mario , Francesca and Margo . Full of energy smiley faces and they all encourage guests to take part in activities like fitness, yoga and competitions. I had a spa day and massage was amazing. The only down side was food. Not much flavour and poor selection of fruits. Overall I'm happy and if you're not a fussy eater then I can recommend it!
For the first time in my life, I wish I had stayed home instead of traveling. We stayed at ecotel for 3 nights as a group of girls and for the first time traveling, I was actually looking forward to come back home. Let me start with the positives fast as the negatives will definitely take longer to write down. Pros: The hotel itself is pretty and the room had a beautiful view. The NYE's party's buffet was very rich in choices; it had a very big selection of food. The room is clean and comfy and the housekeeper was pretty much the sweetest person there. Now let's jump to cons: The hotel feels disorganized; there wasn't a sense of order in the whole place. One of the main receptionists was almost rude; he rarely, if ever, smiles and when we went to upgrade to full board with hard drinks (we were half-board) he flat out told us ”We don't upgrade Egyptians to hard full board” which just doesn't make any sense and when I commented that we didn't know that and someone should have mentioned this he flatly replied ”well, now you know”!! One of us asked a waiter for water and he literally just replied ”well you'll find it inside” as in go get it yourself. The beach bar was closed and there was not ONE heated pool in the whole hotel which I never experiences at a hotel before. The NYE's party was a joke! First off, we asked if a friend of ours can join and the guest relation's lady assured us that it's possible and she'll just have to pay 1500EGP and that she'll get back to us with WHEN to pay, but when our friend arrived at the hotel it was very obvious the reception had no idea whatsoever about this and when we told them we arranged it with Dina the GR, the main receptionist asked us to pay instantly to ”save a spot” so I'm still lost to what the GR was checking as to ”when to pay” lol The only positive in the party was the wide selection of food but even this had a slight downside because they didn't write the dish name under any of the chafing dishes so we had to keep opening and closing them to find out what they contained and other food that was out in the open we pretty much skipped because we couldn't tell what it contained and the chefs were, naturally, busy so we couldn't just ask a chef for every single plate in the buffet. Dina, the GR rep, assured us that we have a drink each at the party but when we tried to order the waiter told us it's for extra money but after getting back to the manager and him seeing the apparent frustration on our face we had the drinks served to our table at the end, to be honest. Not to mention that even at the party we were asked to pay for any soft drinks we order as if we're still half-board so I'm genuinely not sure what the extra 1500 EGP was exactly for since dinner should already be included in our day even if we skipped the party and I certainly wouldn't pay even 150 Egp to attend this party so at least let me have one soda for free during the party. (It wouldn't have been for free thought as we pa
訪訪客The hotel and the people are very nice and helpful. Muhamad from the reception is very friendly and try to help you in any situation. The atmosphere is great and you can feel at home. I use the spa and the massage and Dalia is wonderful. Professional and very nice. We will return
I would like to thank the hotel staff for a very warm welcome, high service and thank you very much for a great holiday. Special thanks to Eslam, Mohamed, Two-Ehab, Magdy! Достойный отель для пар и семей с детьми! Отличная кухня, песчаный пологий заход в море, хороший аквапарк. Рекомендую!
訪訪客用戶Lovely hotel which you don’t know about . Someone is his name is Samuel he is work as pinter discussion he is told me about this hotel which I pay £47 pounds for the 2 night also including everything I see that great price for the room and the food . First I come in the reception I find someone is called David he is so kind and have a good smiles also he help me to get to my room 1212 and he carried my bag 💼. When I want to the bar on the pool 🏊 I find someone is called ezzat he is lovely person and so kind with big smile 😃 and so helpful and he is honest which I left my bag in the bar table and I come back find it with him safe . advice in the bar you need coffee machine. Also I don’t want to forget about the chef is called Mohamed bbq 🍖 🧑🍳 the food was very local and lovely Egyptian bbq 🍗 I like to thank mr Adel the general manager too he was amazing.
PPrattLisaOnly a short stay, very large room kept nice and clean. Lovely animation team working hard to make your holiday fun. All the staff were friendly and attentive. Didn't really eat at the hotel so can't comment on the food