Homewood Suites by Hilton Houston/Katy Mills Mall

It was nice, clean and location is great right in the center of everything (mall, eating places, gas, carwash, grocery store)

Excelente y buen trato. Desde la recepción hasta el personal en todas las areas

We arrived to a dirty shower, human urine all over the couch cushions, and in general just a dorty room. We called the front desk and they didn't want to exchange the room for a different room citing management policy is not to swap rooms for online bookings. By thime we left, my wife was having an extreme allergic reaction to something which we know was to rats. We noticed upon checkout that other rooms that were booked through Mainstay were of much better quality and upkeep. Needless to say, I do not recommend this place and will not ever return.

Muy mal que no hagan la limpieza del cuarto más cada 3 días!!

Escojimos este hotel por la piscina y en 10 dias que estuvimos no pudimos utilizar porque estaba dañado el calentador del agua. El desayuno deben mejorarlo.

I was very disappointed new hotel and cold shower. No hot water Luke warm at best.

The fawcett of the shower didnt work good, the water was too hot or too cold! Very inconfortable, and you dont give shower cap anymore. The noise of the dogs waking until midnight !