蓋洛德太平洋度假村及會議中心

I am not usually one to write reviews but I am literally awe struck after the 24 hour/$1000 stay we just experienced. We came here to celebrate the end of summer with our 2 teens and also to commemorate my best friend finishing her chemotherapy treatments for cancer. I have been to other Gaylord Resorts so I thought this would be the perfect place to eat good food, enjoy some drinks, and spend time with our teens in the amazing pool area. We paid $500 for one night in a Mountain View room (the view is actually a dirt lot/construction area but we weren’t there for the view- we were there for the amenities). The self parking garage is FAR and costs $45, so I opted to pay the $65 for valet. I was happy to pay these prices because I was expecting an experience similar to my other Gaylord and Marriott stays. I could not have been more wrong. Once we got inside, the lobby was beautiful but the lines for the front desk are as long as what you experience at an airport. We eventually got our room, dropped our bags off, and headed down to enjoy the pools. We sat in the “adult” pool area so we could relax and have lunch and drinks while the teens checked out the wave pool and water slides. The menu at the pool was limited and pricey and a few things looked and tasted like something you would get at a gas station. Service was painfully slow and multiple times we ordered things and they never came. It was pretty disappointing considering it cost us $200 for lunch and drinks. They also allowed families with young kids and toddlers to use the adult pool. We didn’t mind this until one of the kids POOPED inside of the pool, which closed it down for the next couple of hours so it could be cleaned. We decided at that point to just head back to our room to shower and get start to get ready for dinner since it was mid-afternoon and there were no longer any chairs available at the other pools. We head down for dinner, and there are 7 restaurants on site to chose from. Most have limited menus (maybe 10 options to choose from, if that). Our party of 4 tried getting sat for dinner at every single restaurant but each one had a 2-4 hour wait for a table, even though we observed multiple empty tables and bar tops at all of them. We ended up having to Uber to a restaurant offsite just so we could eat something for dinner. After we returned, we decided to give the sports bar a try while the teens checked out the game room. We ordered one dessert, 4 glasses of wine, and got the teens each an order of hot wings to go. This cost $120. Next we headed off to bed. Our air conditioner was set to 66 but we all woke up sweating because it wasn’t working. We had no windows or doors that opened in our room so it was basically hot, stale air. The next morning, we get packed up and decide to order room service for breakfast. We access the menu on the TV and find out the only food you can get for room service is from the pool bars, so no breakfast or dinner options are availa

度假村本身很漂亮，維護得很好。水上樂園的工作人員安排得當，水上樂園的工作人員也非常友善熱情。我住過其他幾家蓋洛德度假村，如果你期待的也是同樣的度假村中庭氛圍，那你一定會失望的。我住在7樓，走廊有一股霉味，走到房間都覺得噁心。房間沒有異味，非常乾淨，維護得很好，但空調有點不太好用。我給一星評價的主要原因完全是前台管理團隊的問題，特別是自稱是前台經理助理的布萊德。入住前我提過幾個簡單的要求，我住過很多不同的萬豪度假村，從來沒有遇到過前台管理團隊對我提出的任何一個要求都百般阻撓的情況。如果你想要一個輕鬆的假期，不想被前台管理團隊搞得一團糟，聖地牙哥還有很多其他不錯的選擇。在前台管理團隊更換之前，盡量不要來這家飯店。