清邁美利亞飯店的評論

住宿方回覆: Dear jiaice88,Thank you for taking the time to share your feedback after your recent stay with us at Meliá Chiang Mai. We regret that your experience did not fully meet your expectations, and we apologize for any inconvenience you encountered during your time here.We are sorry for any confusion regarding the room voucher from Ctrip and for the extended time it took to clarify the details. Please know that we are reviewing our internal processes to improve communication and ensure a smoother check-in experience for all our guests in the future.We also apologize for any inconvenience caused by the lack of amenities such as toothbrushes and slippers. For your next visit, please feel free to request dental kits, shaving kits, or combs, and we would be happy to deliver them to your room. You can easily make these requests by dialing '0' from your room phone or via our Stay app.We regret that we were unable to provide you with a room with a better view, and we fully understand how important this is to our guests. While room assignments are subject to availability, we will do our best to take your preferences into consideration for future stays.Finally, we appreciate your feedback regarding the service attitude. Rest assured, we are continuously working to enhance our service standards, and your insights will help us improve.Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back to Meliá Chiang Mai, where we will strive to provide you with a more pleasant and seamless experience.Warm regards,Paphatsawan KomarvutGuest Experience

住宿方回覆: Dear jiaice88,Thank you for taking the time to share your feedback regarding your recent stay at Meliá Chiang Mai. We are pleased to hear that the cleanliness of our hotel met your expectations and contributed positively to your experience. However, we regret that some aspects of your stay did not fully meet your expectations.We also appreciate your comments on our Chinese language support. While several of our team members are fluent in Chinese and others are able to assist with basic communication, we understand that more complex interactions may still pose challenges. Please rest assured that we are continuously working to improve our multilingual services to better support our international guests.Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you back in the near future for a more seamless and enjoyable experience.Warm regards,Paphatsawan KomarvutGuest Experience

住宿方回覆: Dear Doz_bean,Thank you for taking the time to share your kind feedback regarding your recent stay at Meliá Chiang Mai.We are truly delighted to know that you appreciated our convenient location near the night bazaar, the cleanliness of the room, the well-equipped gym, and the overall ambiance of the hotel. We are also pleased to hear that our reception team provided excellent service. Your compliments will be shared with the team as a source of encouragement.We look forward to the pleasure of welcoming you back again soon for another enjoyable stay.Warm regards,May Myint Myat PyoneGuest Experience

住宿方回覆: 親愛的 旅遊勝將， 感謝您花時間與清邁美利亞酒店分享您寶貴的回饋。我們很高興聽到您發現我們的酒店物有所值並且我們寬敞的房間滿足您的期望。感謝您向我們通報泰國奶茶的問題。請注意，雖然自助餐中不提供泰式奶茶，但我們歡迎客人直接向我們的工作人員訂購泰式奶茶。請放心，我們已將此事告知我們的團隊，以確保未來為客人提供更好的體驗。我們期待您很快再次光臨並享受愉快的住宿！誠摯問候，Piyada Somsa 賓客體驗

住宿方回覆: Dear Cha2si,Thank you for taking the time to share your kind feedback following your stay at Meliá Chiang Mai.We are delighted to hear that you appreciated our convenient location near the ancient city and Night Bazaar, as well as the perfect balance of vibrancy and tranquility in the surrounding area. It is also wonderful to know that you enjoyed the hotel’s cleanliness, our beautiful swimming pool, and the variety of options available at breakfast.Your recommendation means a great deal to us, and we truly look forward to the opportunity of welcoming you back for another memorable stay.Warm regards,Paphatsawan KomarvutGuest Experience

住宿方回覆: Dear Guest,Thank you for taking the time to share your kind feedback regarding your recent stay at Meliá Chiang Mai.We are delighted to know that you enjoyed our facilities, found your room clean and comfortable, and appreciated the warm hospitality of our service team. It is also wonderful to hear that our location near the Night Bazaar, with its many nearby restaurants, bars, and massage venues, added to the convenience and enjoyment of your visit.Your kind words mean a great deal to us, and we truly look forward to welcoming you back again for another enjoyable stay.Warm regards,Paphatsawan KomarvutGuest Experience

住宿方回覆: Dear Chun I,Thank you for taking the time to share such detailed feedback with us regarding your recent stay at Meliá Chiang Mai. We are delighted to hear that you had a pleasant experience.We are also pleased you enjoyed the welcoming fragrance in our lobby and the welcome drink iced flower tea made with Utaitip Herbal Thirst Quencher. This refreshing herbal drink, crafted from a variety of natural ingredients, is known for its cooling properties, making it especially enjoyable in warm weather. We offer it to enhance our guests’ experience, and we are glad you appreciated it.Your kind words about our professional and patient front desk staff are truly appreciated. They are dedicated to ensuring a positive experience for all our guests.We take great pride in our hotel’s design, which blends Spanish style with local Laanna cultural elements. We are happy to hear you noticed and appreciated unique features such as the octagonal lanterns.We look forward to welcoming you back for another memorable stay in the future!Warm regards,Paphatsawan KomarvutGuest Experience

住宿方回覆: Dear u6191249,Thank you for taking the time to share your kind feedback following your recent visit to Meliá Chiang Mai.We are truly delighted to hear that you enjoyed the clean and welcoming environment, and that our team’s friendly attitude, especially toward children, enhanced your experience. It is wonderful to know that you appreciated the spacious family room, the variety of toys and activities, as well as the diverse and high-quality offerings at our restaurant.Your kind words mean a great deal to us, and we look forward to welcoming you and your family back for another enjoyable stay.Warm regards,Paphatsawan KomarvutGuest Experience

住宿方回覆: 親愛的客人，感謝您花時間與清邁美利亞酒店分享您的回饋。我們很高興聽到您和您的家人入住愉快，家庭房的周到細節為您的孩子增添了舒適和享受。我們很高興得知我們團隊的服務，從辦理入住手續到協助租賃摩托車，都為您的到訪做出了積極的貢獻。我們真誠地感謝您的回饋，並將繼續努力提升我們客人的體驗。如果您有任何其他意見或建議，我們將非常感激。您的見解對於我們提升服務和堅持追求卓越的奉獻精神至關重要。我們期待在不久的將來有機會再次歡迎您。誠摯的問候，Charinthip Prasert 賓客體驗

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback on your recent stay at Meliá Chiang Mai. We are delighted to hear that most aspects of your experience met your expectations.It is also wonderful to know that you found our hotel clean, well-maintained, and modern in style, and that our attentive team contributed to a positive stay.We truly appreciate your kind words and look forward to the pleasure of welcoming you back for another enjoyable visit in the near future.Warm Regards,Piyada SomsaGuest Experience

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback following your recent stay at Meliá Chiang Mai.We are delighted to hear that you were very satisfied with your experience, particularly with the quality of our service and the comfort of your room. It is also wonderful to know that you enjoyed your lunch at Laan Na Kitchen.Thank you once again for your kind words. We look forward to welcoming you back for another enjoyable stay.Warm regards,Paphatsawan KomarvutGuest Experience

住宿方回覆: 親愛的 Yvonne， 感謝您在最近入住 Melia Chiang Mai 期間抽出寶貴時間與我們分享您的回饋。我們很高興聽到我們的兒童樂園和休閒泳池滿足您的期望。感謝您就您遇到的不便向我們提出這些問題。請放心，我們已與我們的相關團隊分享您的回饋。

住宿方回覆: 尊敬的賓客，感謝您分享您在清邁美利亞酒店的入住體驗。我們很高興聽到您讚賞我們酒店的清潔度以及寬敞明亮的房間。我們也很高興得知您覺得附近的按摩選擇和我們靠近夜市的便利位置令人愉快。我們感謝您對早餐的回饋，並不斷努力改善我們的服務。您的意見將與我們的團隊分享，以進一步改進。如果您有任何其他建議，我們很樂意聽取您的意見，以幫助我們做出必要的調整。我們希望將來能再次為您服務，為您帶來更好的體驗。誠摯的問候，Lalita de Boer賓客體驗

住宿方回覆: Dear Yuanlaixinlian,Thank you for sharing your wonderful review of Meliá Chiang Mai. We are thrilled that you enjoyed our modern Lanna-style decor and the elegant, luxurious ambiance. We are also pleased that our prime location enhanced your experience.We are dedicated to providing the best possible experience for our guests, and we truly value your feedback. We eagerly look forward to welcoming you back to Meliá Chiang Mai for another memorable stay!Warm regards,Charinthip PrasertGuest Experience