清邁美利亞飯店的評論

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Meliá Chiang Mai, and for being a returning guest.We regret that your recent experience did not meet your expectations, especially compared to your previous stay. Please rest assured that your comments regarding service attitude and facilities have been shared with the relevant departments for review and improvement, as we continuously strive to enhance our guest experience.Regarding the air conditioning, we regret any discomfort caused upon entering the room. Please accept our sincere apologies for any inconvenience you may have experienced. Your feedback has been noted and will be reviewed by our engineering team to ensure a more comfortable in-room environment for our guests.With regard to the location, our hotel is situated in a vibrant and lively area of Chiang Mai, close to the Night Bazaar and surrounded by local shops, restaurants, and cultural attractions, offering guests convenient access to explore the city.We sincerely appreciate your continued support in the past and regret that this stay did not reflect the standard you had previously experienced. Should you reconsider, we would be grateful for the opportunity to welcome you back and restore your confidence in our hotel.Warm regards,Paphatsawan KomarvutGuest Experience Team

住宿方回覆: Dear Yahuyoyo,Thank you for taking the time to share your feedback regarding your recent stay and for choosing to return to Meliá Chiang Mai.We are delighted to know that you enjoyed our breakfast offerings, particularly the Northern Thai curry noodles, churros, freshly squeezed orange juice, and mangoes. However, we sincerely regret to hear that your overall experience did not live up to the positive impression you had from your previous visit two years ago.We understand how important it is for guests' preferences and requests to be carefully considered, and we appreciate you bringing to our attention the concerns regarding your room preference, the delay and confusion during the check-in process, the disturbance from external noise, and the unpleasant odor you encountered in the public restroom on the first floor. Please rest assured that your comments have been shared with the relevant teams for immediate review and improvement.At Meliá Chiang Mai, we are proud to welcome guests of all nationalities and travel purposes, whether for business, leisure, family holidays, or special occasions. We remain committed to providing a comfortable and memorable experience for every guest. Your feedback is invaluable and allows us to further refine our services and pay closer attention to individual guest preferences. We will certainly do our utmost to better accommodate your needs and ensure a more seamless and enjoyable experience during your future visits.Thank you once again for sharing your feedback. We sincerely hope to have the opportunity to welcome you back and provide you with an experience that exceeds your expectations.Warm regards,Lalita de BoerGuest Experience Team

住宿方回覆: Dear Jueshizuijing,Thank you for taking the time to share your review regarding your recent stay at Meliá Chiang Mai.We are pleased to hear that you found the room comfortable and that you enjoyed our breakfast offerings, particularly the variety of beverages such as coffee and Thai milk tea. It is always encouraging to know when certain aspects of our service leave a positive impression.At the same time, we sincerely regret that other elements of your experience did not meet your expectations. Please accept our apologies for the concerns raised regarding the breakfast variety during longer stays. Your feedback has been shared with our culinary team for review as we continuously seek to enhance and refresh our offerings for returning guests.We are also very concerned to hear of your comments regarding the cleanliness of the placemats in the breakfast area. This is certainly not reflective of our usual standards. Please rest assured that this matter has been immediately brought to the attention for urgent review and corrective action to ensure proper hygiene and replacement procedures are consistently maintained.We sincerely regret that certain aspects of your stay did not fully meet your expectations. Your feedback is truly valuable to us as it helps us identify areas for improvement and enhance the overall guest experience.We would be honored to have the opportunity to welcome you back and restore your confidence in our hotel.Warm regards,Piyada SomsaGuest Experience Team

住宿方回覆: Dear Niaokafurui,Thank you for taking the time to share your detailed feedback following your recent stay at Meliá Chiang Mai.We are truly pleased to know that you experienced responsive service from our team and that your requests were promptly attended to. It is especially rewarding to know that you enjoyed our breakfast experience. Your generous comments regarding the quality of the dishes, the pleasant atmosphere, and the attentive service are sincerely appreciated. We are particularly grateful for your recognition of our team member at the hotel entrance, and we will be sure to share your kind words with him and the entire team.At the same time, we regret to hear that certain aspects of your stay did not fully meet your expectations. Please accept our sincere apologies for the inconvenience caused by the condition of the room facilities, the water leakage in the bathroom, and the noise from the air conditioning unit. Your feedback has been shared with the relevant teams for further review and improvement.Thank you once again for your valuable feedback and for choosing to stay with us. We truly appreciate your insights, as they help us continue to enhance our services and facilities. We look forward to welcoming you back to Meliá Chiang Mai for another enjoyable and more seamless stay.Warm regards,Paphatsawan KomarvutGuest Experience Team

住宿方回覆: Dear Maria,Thank you for taking the time to share your detailed feedback following your recent stay at Meliá Chiang Mai.We are truly sorry to hear that your experience did not meet your expectations and caused by discomfort during your stay, particularly regarding the air conditioning in your room. While we appreciate that our team attended to your concern during your stay, we regret that the issue was not fully resolved to your satisfaction. Rest assured, your comments have been shared with our Maintenance team for further review and corrective action.We are also concerned to hear about the several maintenance issues you encountered. This is certainly not reflective of our usual standards, and we sincerely apologize for these oversights. Your feedback has been addressed with the relevant teams to ensure immediate improvements.With regard to our family-friendly offerings, we appreciate your comments. At our Kidsdom, we provide a wide variety of activities designed to cater to different interests and age groups. These include both complimentary and chargeable experiences such as Thai boxing, acrylic painting, and other creative and cultural activities. We also curate special programs during festive periods, for example, during Songkran, children can participate in traditional activities such as creating tung sai moo. We regret to hear that these experiences did not fully resonate with your child. Should you have any particular activity in mind, we would be more than happy to hear them.While we are pleased that you enjoyed the freshly squeezed orange juice at breakfast, we are disappointed that the overall experience fell short and left you with such an impression.We hope you may consider giving us another opportunity in the future to restore your confidence in our services.Warm regards,Lalita de BoerGuest Experience Team

住宿方回覆: Dear Stella0207,Thank you for taking the time to share your review of your recent stay with us at Melia Chiang Mai. We are truly delighted to know that you enjoyed our excellent location, facilities, and the warm hospitality provided by our team.It is especially rewarding to hear that you appreciated our buffet breakfast at LaanNa Kitchen with its wide variety of delicious options, as well as the complimentary mojito cocktail and spiced peanuts, your kind recommendation means a lot to us.At the same time, we sincerely appreciate you bringing to our attention the concerns regarding the air conditioning and the door lock system. Please rest assured that your comments have been shared with our Engineering team for thorough inspection and improvement, as we continuously strive to maintain the highest standards of comfort and safety for our guests.We are also very pleased to know that our team was able to assist you promptly and provide reassurance by closely following up on the situation. Your recognition of their efforts and dedication is truly appreciated and will certainly be shared with the team.Thank you once again for choosing to stay with us. We truly look forward to the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Piyada SomsaGuest Experience Team

住宿方回覆: Dear 可愛的小芬女,Thank you for taking the time to share your feedback regarding your recent stay at Meliá Chiang Mai.We are truly delighted to know that you enjoyed our convenient location and found it easy to access nearby restaurants and local facilities. It is also a pleasure to hear that you appreciated the value of your stay and the high level of service provided by our team.Your kind recommendation means a great deal to us and serves as a great motivation for our team to continue delivering memorable experiences to all our guests.We sincerely look forward to welcoming you back to Meliá Chiang Mai for another enjoyable stay in the near future.Warm regards,Paphatsawan KomarvutGuest Experience Team

住宿方回覆: Dear Guest,Thank you for taking the time to share your lovely feedback following your recent stay with us at Meliá Chiang Mai.We are delighted to hear that you found our hotel to be a suitable choice for your stay, particularly appreciating the spacious rooms, convenient location, and easy access to nearby attractions within walking distance. It is also wonderful to know that you were satisfied with the cleanliness and that our team’s friendliness and warm service made a positive impression on your experience.We truly appreciate your balanced comments regarding our facilities and environment, as guest feedback is invaluable in helping us identify areas where we can further improve.Thank you once again for choosing to stay with us. We look forward to the pleasure of welcoming you back for another pleasant stay in the future.Warm regards,Piyada SomsaGuest Experience Team

住宿方回覆: Dear Feitianxiaonvjinabc,Thank you for taking the time to share your feedback regarding your recent stay at Meliá Chiang Mai.We are truly delighted to know that you enjoyed our facilities and found our infrastructure well-developed and comfortable. It is especially rewarding to hear that our hotel was well-suited for your family and provided a convenient and enjoyable experience while traveling with a baby.Your kind compliments about our service and our team's hospitality are greatly appreciated, as creating memorable experiences for our guests is at the heart of everything we do. We are also pleased that you found our location convenient for exploring Chiang Mai and reaching the city's attractions with ease.Thank you once again for your highly valued recommendation. We sincerely appreciate your support and look forward to welcoming you and your family back to Meliá Chiang Mai for another enjoyable stay in the future.Warm regards,Paphatsawan KomarvutGuest Experience Team

住宿方回覆: Dear Shuimuxiangsheng,Thank you for taking the time to share your outstanding review of your recent experience at Meliá Chiang Mai. We are truly delighted to know that you had such a comfortable and enjoyable experience during your one-week visit.It is wonderful to hear that you appreciated our convenient location, with easy access to the airport, the Old City, and the surrounding neighborhood. We are also pleased that you enjoyed your spacious corner room and that our housekeeping team contributed positively to your stay by maintaining the highest standards of cleanliness each day.We are especially glad that you had the opportunity to enjoy the Level Lounge on the 21st floor, as well as the alternative breakfast offering there when Laan Na Kitchen was busy. It is equally rewarding to know that your family found Kidsdom and its daily activities engaging, and that you were able to relax at our saltwater swimming pool.Your kind words about our facilities, services, and overall environment mean a great deal to our entire team. We are honored to have provided a comfortable setting for your visit to Chiang Mai.Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you back for another outstanding and memorable stay in the near future.Warm regards,Paphatsawan KomarvutGuest Experience Team

住宿方回覆: Dear Tutwo,Thank you for taking the time to share your feedback and for choosing to stay with us at Meliá Chiang Mai. We are delighted to hear that you were pleasantly surprised to find availability and that you enjoyed your dining experience at the nearby restaurant.At the same time, we sincerely appreciate your comments regarding the room size. Please allow us to clarify that our Meliá Room, which is our standard room category, is designed to provide optimal comfort for up to two persons. For families traveling with children or guests seeking additional space, we highly recommend selecting a larger room category, such as our Premium Room or above. These rooms offer approximately 44 square meters of space, along with an added sofa area, creating a more spacious and comfortable environment for a family stay.We truly value your feedback and hope to have the opportunity to welcome you and your family back again in the future, where we can assist in selecting the most suitable room type to ensure an even more enjoyable experience.Warm regards,Piyada SomsaGuest Experience Team

住宿方回覆: Dear Guest,Thank you for taking the time to share your review following your recent stay at Meliá Chiang Mai.We are truly delighted to know that you enjoyed our amenities, surroundings, and the warm service provided by our team. It is especially rewarding to hear that you appreciated the variety of our breakfast, including the fresh fruits, selection of breads, and made-to-order dishes such as noodles and eggs. Your kind words mean a great deal to us, and we will be pleased to share them with our team.We also appreciate your feedback regarding the bathroom layout and shower space, which has been noted for our review as we continuously strive to enhance our guest experience.Thank you once again for choosing to stay at Meliá Chiang Mai. We look forward to welcoming you back for another enjoyable stay in the near future.Warm regards,Paphatsawan KomarvutGuest Experience Team

住宿方回覆: Dear -suyan-,Thank you for taking the time to share your wonderful feedback following your recent stay at Meliá Chiang Mai.We are truly delighted to hear that you and your children had such an enjoyable experience with us. It is especially rewarding to know that the comfort of your room, along with our swimming pool, brought so much joy to your little ones, and that they did not want to leave after three days.We are also pleased to know that our Kidsdom and the Kidsdom team were able to support you during your stay. Providing convenience and peace of mind for parents, especially those traveling independently with children, is something we genuinely strive for, and your kind words mean a great deal to us.It warms our hearts to hear that your children are already looking forward to returning to stay with us again in Chiang Mai. We truly hope to have the pleasure of welcoming you and your family back for another memorable and relaxing stay in the near future.Warm regards,Paphatsawan KomarvutGuest Experience Team

住宿方回覆: Dear Youko,Thank you very much for taking the time to share your thoughtful feedback following your recent stay with us at Meliá Chiang Mai. We are truly delighted to know that you and your family had such an enjoyable and memorable experience during your time with us.It is especially heartwarming to know that your child had a wonderful time at our Kidsdom. Creating a fun, engaging, and family-friendly environment is very important to us, and we are pleased that this facility contributed positively to your stay. We are also glad to hear that you enjoyed breakfast at Laan Na Kitchen, particularly the freshly squeezed juice, and that it helped make your mornings even more enjoyable.Your kind words are sincerely appreciated and will be shared with our team, as they serve as great encouragement for us to continue delivering attentive service and memorable experiences for all our valued guests.Thank you once again for choosing to stay with us at Meliá Chiang Mai. We truly look forward to the pleasure of welcoming you and your family back for another seamless and delightful stay in the near future.Warm regards,Piyada SomsaGuest Experience Team