切辛頓普瑞米爾飯店(Premier Inn Chessington)

Clean and tidy. Meal deals are a good choice and free breakfast for children under 16 years old. Besides a good theme park. But a little bit far from train station.

I stayed at this hotel for work. I was given an accessible room which apparently I booked - I didnt. The room was disgusting. The skirting boards didnt look like they had been touched for years, the TV had scratches all over it and a line running right through the middle of the picture which made it unwatchable. The bathroom is probably the worst bathroom I have ever stepped foot in, to the point that I refused to go in there with no shoes on and showered with flip flops on, it was filthy. The shower barely worked and refused to stay in one position. They offer a good night sleep, this was far from it. The elephants in the room above were unbearable and the bed was so uncomfortable that I struggled to sleep at all. If you intend on staying here, dont, go a bit further and stay elsewhere. This hotel is vile

Honestly we have stayed at this hotel many times so thought we would have a big family outing and booked three rooms with 9 of us staying. We were so disappointed and we will never EVER stay again despite how convenient the location is. I am not exaggerating when I say there were rats absolutely everywhere!!! Hardly surprising with the amount of rubbish all over the place. Rats were actually on the tables outside the restaurant eating food from the plates left outside. Guests had to put their feet up to stop rats running over them. Absolutely horrifying to think food is being served with a huge infestation of rats. Reported to restaurant manager and he said they are aware but nothing they can do. We arrived to be told we hadn't paid for the room that was paid for with a standard rate booking. Proof wasn't good enough so we were told we would have to pay twice and then claim the money back through guest relations. (With a two year old and a disabled child we didn't have much choice other than to pay it) Another one of our rooms had a charge on it ( apparently premier Inn can put the prices up and charge you extra when you arrive even when you paid standard rate!) This took over 1 hour before we could get in our room. The receptionist was bleeding everywhere, he had cut his hand (offered to get him some support but he said he was on his own so blood was all over the room cards) All three rooms absolutely stunk of damp and the air conditioning unit in one room was leaking all down the wall and making horrendous noise all night. The toilets were absolutely filthy and shower head was mouldy. (Definitely couldn't shower, no soap in dispensers either.) Miguel - hotel manager was quite possibly the rudest man I have ever spoken to, not even an apology he actually laughed when we spoke of the rats everywhere. Please stay in a different hotel. Premier inn have refused to offer a refund as this apparently doesn't meet the criteria for good night guarantee... clearly rat infested hotels and dirty rooms are their selling point!

Hôtel place proche de mon RDV professionnel, d’où ce choix. Chambre propre et climatisée, qui a sûrement été restaurée il n’y a pas longtemps. Literie confortable, salle de bain correcte. Je reviendrai si je dois revenir pour le travail avec plaisir.

A good location and the car park's free but that's about it. This place is in desperate need of a refurbishment and there was an odd musty type if smell in the room. The free wi-fi is terrible and keeps disconnecting.

Had two rooms, family room had ants and in the double room was woken up by scaffolding being erected right outside our window with no prior warning

typical premier inn, clean, efficient etc you know what to expect when you arrive 99% of the time problem was i was caught in traffic, i didn't arrive until 8:45 and the restaurant was closed before i got in the room and then walked to it, so had to go out again and settle for fast food

Hotel very unhelpful regarding theft of car number plates. Several cars affected and hotel manager just says go claim on your own insurance as it's not hotel policy to resolve the issue !!! very poor.......... Theft on first day so was awake nearly all night making sure car was safe because Hotel couldn't / wouldn't monitor CCTV...

The hotel is run down and battered! There was bad water damage to the bathroom, which was very small for a family room, rusty soap dispensers, paint missing off walls. We’ve stayed in lots of Premier Inns and have never experienced a bad one…..until this one! The staff however, are great and the pub next door was great for food and drinks.