ITC 格蘭德金奈佐拉豪華精選飯店

It’s wasn’t pleasant stay for us! We went there around 3.15pm and waited almost 45-50 minutes for check-in. There is not basic courtesy the provide any complimentary food or drink for making us wait for no reason. The reception also don’t have thought about updating us. I have to go to reception counter to get the update. After that I went to them and ask why there is not any update nor drinks provided for making us wait. They promised me that’s they will serve us at room. I also waited for some time and they never send me any complimentary drinks or food until I called and ask for it several times. After first day stayed in I received a call from reception saying my husband visa is expired and I was seriously? Did they really check them throughly? How we can even pass the immigration with expired visa? They keep asking for proof and after several conversations I asked them to come to room to check again. 2 woman duty manager came again with the same **** story about my husband visa is expired! After he showed my husband hard copy of visa only they apologised for the error! This is such miserable behaviour because they not being vigilant about their actions. The room was comfort. Credit goes t housekeeping who keep them shine ✨. I will definitely return for the room only . Their service is 0/5⭐️

這家旅館實際上已經過時了，其內部裝飾無聊，顏色褪色，硬質材料脫落，他們應該想辦法清除在窗戶上拉屎的鳥和令人不快的景色。從外部可以明顯看到整棟建築物都有很多裂縫。 前台小夥子法亞茲 (Fayaz) 辦理入住時不知道該如何微笑迎接顧客。你說這是一家豪華精選酒店，但你還需要努力。否則競爭對手將會接管。

Great amenities and friendly staff, rooms feel a bit old, and could be a little fresher Will stay again for the service and amenities.

一切都很好。我強烈推薦它。食物非常美味。

房間裡滿是灰塵，工作人員也很粗魯。本來期待一些好的服務但感到失望。早餐時，你需要多次提醒工作人員點餐，但他們會忽略