Ramada by Wyndham Cheltenham

This hotel has the foundations to be excellent, the rooms are very good, beds are comfortable etc but the service lets it down. On arrival I was given a room that was still occupied, luckily the occupants were out, breakfast was either a cooked breakfast to order or coco pops not much else on offer, and then they tried to charge me at the table even though I’d already paid. Still no food offering either which is disappointing.

Terrible experience. Noisy with water from other rooms, and others complaining about the noise. No hot water. No sink plug. Horrible pillows etc etc

There was only one member of staff working when i stayed ( who was great by the way) As a result, no food available and had to go back in to town to find some. The receptionist also doubled up as the bar man and fixer of TV issues :) Breakfast was extra so i didn't partake. Room good but bathroom was a bit dated

Perfectly fine hotel and good value for money. Duvet cover had a footprint on, but bar that all was plenty good enough.

I stayed at this hotel 27 November for one night. The heating in the bedrooms was not working so we were supplied with a small electric fan. This was not adequate so we asked for another. Apparently none of the rooms had heating working. The bathroom was very large with a small towel rail that did not gesture the room adequately. Only two pillows in total in the double room had to ask for extra. Phone is the room unconnected and did not work. No information in the room about facilities etc I was going to ask for a part refund on check out but no one at desk with a sign to say no one available

Comfortable room hot water never arrived as hotel was empty and the water pipes had long runs

Aircon / heating didn't work and noisy inconsiderate people in the room next door until after 4 am. (not the hotels fault)

For the price a very comfortable hotel, staff friendly, bed super comfortable and large. One suggestion improve the decor of the bar area, it felt like a pre-interview waiting room. Overall a very nice hotel. We stayed 3 nights and will return if we find ourselves in that area.

Always have a good stay. Massive, comfy beds, and clean rooms. Bar open but restaurant not at the moment although there is a big asda round the corner and deliveroo delivers pretty much anything you want. Shower is excellent and also has tea making facilities