艾倫伯勒公園飯店(Ellenborough Park Cheltenham)

For an expensive 5 star hotel, we were not impressed. Our refrigerator was not turned on in our room, resulting in expensive cheese being ruined. We had to request multiple times to have the fridge turned on; even then, after it was turned on, we had to turn up the coolness ourselves so it could keep food items cold. In addition, our A/C emitted a horribly loud sound every 10-15 minutes. We reported this promptly to reception, and it was never fixed during our 6 night stay. Lastly, whenever we called reception or concierge - even during normal business hours - no one ever answered. No one told us about the other amenities of the hotel - afternoon tea, the bar, a room where there appeared to be drinks or light snacks. We felt like we weren’t treated as valued guests, even though we spent nearly a full week at the resort. Some of the service staff, such as the spa receptionists and cleaning crew, were phenomenal. But EP is lacking the seamless service and standards of a five star hotel. Other aspects of Ellenborough are beautiful and appreciated: the rich history, the grounds, the walking trails, the location. But for the price and reputation, it didn’t meet 5 star standards.

Beautiful building in a beautiful location. Let down by customer service and things like a broken shower head in the room and jets in the spa hot tub not working. Customer servicewise, the receptionist couldnt crack a smile, our coffees were forgotten at breakfast two days in a row and when we thought we were getting some good customer service we got charged for it! (The restaurant heard us talking about it being our mini moon and brought over two glasses of champagne which werent requested by us but then they added them to our bill!)

We booked this hotel for our recent engagement, the hotel is beautiful. We were given complimentary glasses of champagne to celebrate our good news. The room was also very nice, with a 4-post bed, and a massive bathroom with a claw-footed bath and separate shower.

The hotel is lovely however not quite worth the money for a suite. We went back after dinner and our room was freezing cold and took ages to turn all the radiators on to warm it up. It was then too hot in the night and I had to get up and turn off. The fridge was not working so the dog food I put in was ruined. I was told it was dog friendly but then kept getting asked about where I was going with the dog like I was doing something wrong. Also you have to go outside to go from hotel to both the pool and spa which isn’t great when raining and cold. However my son loved a big bubble bath in the roll too bath!!

酒店的基本骨架是優秀、美麗的建築和令人驚嘆的景色。 然而，令人震驚的服務水準確實讓這家酒店失望了。 - 悶悶不樂的接待人員 - 很多員工在工作，所有東西都需要很長時間才能到達 - 在酒吧等了15分鐘才有工作人員到達 - 食物花了一個多小時才送達 - 不得不坐在溢出區吃早餐，這沒有相同的早餐體驗，意味著要穿過接待處來回拿食物 - 辦理入住花了 30 多分鐘，退房排隊 20 分鐘 - 水療中心和健身設施要到 1020 年才開放，坦白說，這對於一家 5 星級酒店來說是完全荒謬的。人們喜歡在早餐前鍛鍊身體，這往往是飯店健身房最繁忙的時間 - 可笑的是，服務適用於每筆訂單，例如，在等待了一段時間後，每杯雞尾酒都加收 20% - 工作人員不會清理我們的桌子，他們會來拿一個盤子，然後在我們四個人吃飯的時候他們拿另一個盤子時，15分鐘後才回來。 - 早餐時點了咖啡，然後就忘了。當工作人員注意到時，他們只是會再下一份訂單，但不會道歉