海濱長廊131號飯店(No131 the Promenade)

這確實是我多年來旅行中經歷過的最令人難以置信的住宿之一。房間很精緻，飯店步行即可到達切爾滕納姆的主要商店。真正讓我們的旅行如此特別的是工作人員——如果我能給工作人員和服務超過 5 顆星的話我會給。他們竭盡全力照顧我和我的家人，並且非常樂意幫助滿足我 1 歲侄子的需求（例如熱牛奶）。謝謝你！

Read the hotel policy on weekend noise. Yes, there is one; no, I didn’t read it. Initial impressions are great. The staff are welcoming and the classic double room was well-finished to a high standard with all amenities you would expect. In hindsight, I would have appreciated at check-in the staff highlighting the room was immediately beneath the rear bar area with a speaker by the window. Unfortunately, this only became apparent when we returned after dinner the first night. The noise was unbearable. We were so exhausted we decided to get some room service and attempt to drown the noise with the television. Fortunately, the music stopped around 11pm and we were able to sleep. The second night we had arrived later, around midnight, expecting the noise to have finished. Our assumption was wrong. It was at this point, after trying to go along with it by having a drink in the bar, that we raised our concerns to reception. Eventually, after being asked why we hadn’t complained the previous night, I got the man to come to the room to understand the level of noise. He was apologetic, did offer another room but by this point, the music was waning and there was no point in moving. He did, however, offer a complementary drink order - thank you. On check out, we highlighted our concerns again. The staff were reasonably apologetic but made no effort to compensate our grievances stating “the experience isn’t for everyone”; they’re quite right, it’s not.

Stayed here for my partners birthday. we had a VERY disappointing experience at the restaurant which to be fair ruined our evening. We are not complainers at all but when my partner requested his steak 'rare' and it came out well done it was simply not something he would make do with for the price (and why should you). We politely asked for a new steak and they then brought out the most awful cut of steak almost to say F*you for complaining, he literally complained that his hands hurt to cut it haha he worked very hard for every bite. Anyway we didnt want to complain again so just made do. Now I wish I had complained. The service from the point of politely pointing out that the steak wasnt rare, was awful. One staff member threw the bill onto our table without saying a single thing! then came back with the card machine 10 mins later and said 'ready', no ''how was everything''. Anyway we paid in full and left. We went to reception and if it wasn't for the lovely Filipe... honestly he was absolutely brilliant... then I would have plucked up the courage to go back and really complain. He asked us how our meal was knowing from check in we were going there and we felt comfortable to be truthful and say it was really disappointing. He took us straight to the gin bar and got us a drink. Came and visited us in the garden to again apologise. Then in the morning at check out advised us that he has taken the late check out charge off. Filipe made it for us, hes wonderful

La ubicación es perfecta! La habitación es muy bonita y confortable, pero en el baño encontramos 3 arañas. La carpa del propio restaurante, desmerece la propia entrada al hotel y para entrar lo hace lioso. El desayuno fue buenísimo y los empleados muy atentos en todo momento.

Beautiful property excellently appointed with luxurious bedding and soft pristine linen. Welcoming and fun staff. Excellent design and finish at the property with every care taken to meet every need.

One of the most beautiful hotels I’ve stayed in. Very chic, lovely atmosphere. Staff very customer focussed. We are in Yoku and it was hands down the best Japanese restaurant I’ve eaten in.

Nice deluxe room with very comfortable bed and pillows. Very good hospitality section in room with tea variety and coffee machine. Fresh milk in fridge. Bathroom needed a bit more storage for your own items. Curtains did not close properly.

Lovely quirky rooms, just a few *******, no bath plug for bath, and tv that fits on end of bed, would have been better on swing bracket from wall so u could either watch in bed or sat on sofa, but can’t fault service, and bars and decor fabulous