阿奎亞幻想水上公園 Spa 飯店 - 全包式位於塞爾庫克,地處歷史文化區,距離Aqua Fantasy Aquapark (水上幻想樂園)僅咫尺之遙,距離帕姆查克海灘也只有 5 分鐘車程。 此全包型住宿距離村落模型 3.4 英里(5.5 公里),距離微縮村 5 英里(8.1 公里)。到全方位服務的 SPA 放鬆一下;在這裡,您可以享受按摩、身體護理和麵部護理。在2 個室外游泳池中充分放鬆後,可以到私家海灘徜徉片刻。此住宿的其他設施包括免費 WiFi、禮賓服務和遊樂廳/遊戲室。免費海灘班車方便您前去沖浪、享受沙灘。您可以到服務阿奎亞幻想水上公園 Spa 飯店 - 全包式房客的Tropicano享用美餐;也可以去小吃吧/熟食店逛逛。忙碌的一天后,不妨到酒吧/酒廊、海濱酒吧或池畔酒吧小酌一番,放鬆一下。每日 07:00 至 10:00 提供免費的自助早餐。特色服務/設施包括商務中心、24 小時櫃檯服務和行李寄存。飯店提供免費自助停車。有 489 間客房提供迷你吧和LED 電視;您定能在旅途中找到家的舒適。客房設有私人陽台。提供免費無線網絡,方便您與朋友保持聯繫;衛星頻道可滿足您的娛樂需求。配備淋浴設施的私人浴室提供免費洗浴用品和坐浴桶。
「This was our first family trip with our 16-month-old baby and also our first holiday after 3 years. Our last trip was to Jungle Aqua Hurghada, so we were really looking forward to this one.
We stayed at Aqua Park and booked through Trip.com for 2 adults and 1 infant. However, on arrival the reception staff embarrassed us by saying, in front of other guests, that we had only booked for 2 adults and not for 3 people. I showed them my booking confirmation clearly stating 2 adults and 1 child. After speaking to someone else, the receptionist simply said “okay fine” with no apology or explanation for the misunderstanding.
We were then given a room at the very end of the corridor, far from the lift, despite them clearly seeing we had a baby with us.
Another issue was the confusion around the “Ultra All Inclusive” package. We were told snacks and drinks were not included and that we would have to pay extra. We were also told we could not eat anywhere except the main restaurant, which only had around 4 dishes available on the first day. Whenever we asked questions at reception, the staff were not helpful and just kept saying “no, no, no” without properly explaining anything.
After I contacted Trip.com and complained, things improved slightly, possibly after they spoke with the hotel. But I was still charged almost £90 extra for my 16-month-old baby’s stay, which made no sense to me.
By the third day, the food situation became better, but then the bathroom started leaking. We called reception and they temporarily fixed the flush, but it leaked again afterwards. Since we only had 2 days left of our 6-day trip, we didn’t bother reporting it again.
Overall, this holiday was mentally exhausting rather than relaxing. We came back feeling stressed instead of refreshed. Unfortunately, due to the poor communication, lack of customer service, and overall chaos during our stay, I would not book this hotel again
Location and views of this hotel is extremely recommended but services letting it down. Hope things get better for others.」