「1. Requested plates, cutlery, and glasses—never delivered. Had to eat with hands, following day I realize our room (118) was right next to the restaurant.
2. Room was old, dull, and not very clean—didn’t quite match 5-star expectations.
3. Amenities and location were great. ✅
4. Food needs improvement; staff were kind but cleared plates too soon. This action telling us to finish our food quickly and go.」