智選假日套房飯店夏洛特 - ARROWOOD(Holiday Inn Express & Suites Charlotte- Arrowood)

Perfect spot! Near alot of shops and plazas! Was a nice experience and really liked the pool!

Newer property, nicely detailed. Morning breakfast was diverse and well managed.

Everything was clean, the staff was polite and the breakfast was great! Only thing is the indoor pool was unbearably freezing cold as well as the room itself that the pool was in. I chose this hotel for the indoor pool so that was very unfortunately.

The hotel was very clean the staff was amazing! Definitely going back!!

We parked right in front of the doors underneath a parking light. Our vehicle still got broken into and items were stolen from our vehicle. Afterwards, we were told that hotels in the area have been having a lot of vehicle break-ins. We were never warned about this. They told us that they usually do have security but did not the night our vehicle was broken into. The staff were nice and helped us with cleaning up the glass around our vehicle. However due to this experience, we will not be staying at this hotel again. I would recommend warning guest checking in to not leave items in their vehicles due to break-ins. The elevator also was making loud noises. Some positives about the hotel were that the beds were very comfortable and they did have some foods, drinks, and misc. items to choose from by the desk. Their breakfast was also very good.

Our room was clean. Breakfast was good. But, the pool was closed the first day for maintenance, which happens. But when it opened the following day, the water was yellow. We booked this hotel specifically for the indoor pool. My son is Autistic and being able to swim is the highlight of any trip. He didnt understand why we couldn’t go swimming. It made for a difficult trip.

Property is clean - obvious effort put into it That said deferred maintenance in numerous locations room sink didn’t drain properly, wall paper sagging in bathroom, elevator obviously hadn’t been serviced in a considerable period, pool closed for maintenance, archaic registration process - paper….

People working here are extremely welcoming, personable, and helpful. We spent time in Charlotte with family for the weekend and I would have to say this place worked out really well for us. Rooms were clean and so were the common areas…such as the dining room and meeting areas. The only downside I had, and not really a downside for everyone is the smell of the cleaning agents used. I am super-sensitive to smells and the cleaning supples used to clean were not the most pleasant to me. Other than that, I would say, our experience here was positive. Oh yes, the indoor pool water was a respectable temperature…not too cold and not too warm!