普吉島亭閣飯店

허니뭄으로 왔는데 호텔이 너무 아름답고 안에 식당이랑 기타 서비스가 잘되어있어서 너무 만족했어요. 재방문 의사 있습니다. 유명관광지랑은 거리가 먼 것은 불편하지만 호캉스하기 너무 좋아요. 음식 맛있고 직원들 친절합니다. 근데 소파에서 동물 오줌 지린내가 났어요.

I will never return to this same place, It was a bad experience with this hotel, they told me due to my booking was with third party, all booking are only allowed for 2 adults per room but when I booked with Trip, I clearly state that it’s for 2 adults and 1 child with age stated. And they insist me to pay the extra cost. So I don’t have a choice uand pay during my checked in on 29/1 (Chinese new year eve) and I can’t allocated anyone from Trip. And when I went to the room, the bed sheet wasn’t change, it was with stain, and I haverequested them to do it but it wasn’t done for my 3 nights stays. And during my checked out, I passed them the room keys and they told me to wait for 5 mins as they are checking on the mini bar but end up I have to wait for more then 13 mins and still standing without informing me that I can leave till I asked them again, then the lady told me, you can go now. The lobby staffs at the counter doesn’t have enough experience to handle customers when there are too many, all these needs to be improved especially the person who answer the call over the phone.

Too much pork and low quality food at breakfast. Not five star. Also the ladies who pick up the room service phones need to be trained on how to be much nicer to guests when speaking and responding to questions, queries and comments. Also in-room dining is not 24-hours. Also, not good for those that don’t drink or have special dietary requirements like halal or kosher.