I stayed at this hotel for a business trip it was a little bit of confusion as I had booked at the wrong property but was able to get it changed to this location with help from the front desk staff They were friendly and had no issue with helping me correct that. I went to the bar area for drinks and dinner the bartender was great she had a group of about 50 but still manage to take care of them and the few others that wasn't part of the group so kiddos for that. My only complaint is the fruit flies in the area but she made something to try to capture them. The room was nice so overall a great stay and I will stay again
This hotel was absolutely awful. Every hotel employee we spoke with, whether it be on the phone or in person, was very rude, unprofessional, and inhospitable. The first time we called we let them know we would be arriving late after driving through 6 states to get there for a wedding. The lady who answered the phone didn’t give a warm greeting or even tell us her name (none of them did or wore name tags) she very abruptly told us “better get here before 1” to which my boyfriend responded excuse me? And she said it again very rudely. Second time we called, they kept us on hold for about 30 minutes, after asking us to let them know when we were approximately 30 minutes away. We sat on hold until we walked through the door and just hung up anyway. We asked for extra towels about half way though our trip and the front desk lady only said room? Nothing before nothing after. After leaving (a day early) my boyfriend has a $200 charge for a restaurant/bar we never even sat at, let alone ordered at. Since we left my boyfriend has called at least twice a day looking for a front desk/ general manager, been told to hold, placed on hold for 20 minutes or longer, then either hung up on, or told no manager is there that day. We definitely will not be back to this location. Every aspect was terrible.
As I have said in previous reviews, my frugal husband has a strange loyalty to Red Roof Inns, and they are often clean and comfortable and most importantly, dog friendly. This one was neither clean nor comfortable and despite the name, it is also not in the University area. It is in a sketchy industrial area amidst a bunch of trucking companies. When we checked in, I went to use the restroom and noticed that the floor looked dirty. I wiped the floor with a damp washcloth and it not only came away brown, but also wiped up actual chunks of dirt. I mentioned this to the gentleman on duty (it was evening), who was very apologetic, and said that the cleaning people were gone for the day but would definitely make sure it was clean in the morning. Long story short, that did not happen, and the floor remained disgusting. Please see my photos which show the dirty floor, the nasty old shower seat, the light switch and refrigerator which have clearly not been cleaned in a very long time, much less sanitized. The hallway had a stronger smell of **** than my son’s high school car, and in the evenings it would seep into our room. The TV is very small and very old. The deadbolt in our room did not work at all. The air conditioning system was approximately as loud as a jet engine, but it did block any noise from the hall. I am a wheelchair user and booked an accessible room, so I will describe the accessibility features in case anyone makes the ill-advised choice to book here. The “accessible“ entrance is up a small ramp which ends directly at the door which has to be opened outward. A wheelchair user must be able to simultaneously avoid rolling backwards down the hill while pulling the heavy door open. Inside that door is a key card access door to the lobby. There was plenty of space in the room itself to maneuver, and the floors are laminate. Beds are an appropriate height for manual wheelchair users. Lighting above the bed is impossible to reach without standing beside the bed or kneeling on the bed. The bathroom sink is a little high, but I was able to see in the mirror and to brush my teeth. There are rails behind and to the right of the toilet, but it is not possible to maneuver a wheelchair parallel to the toilet. There is a shower over the tub and a low built-in seat on the far end of the tub, BUT the bathroom door opens inward, and once my wheelchair was in the bathroom it was not possible to close the door so that I could get into the shower/tub. Seriously, give this one a pass.
JJahad BI have been to this hotel maybe 5 times. Twice since the new renovation. Every time I come Suhdeer the front desk manager has been amazing! The breakfast is great as well as housekeeping. Definitely will be returning!