Grand Bohemian Hotel Charleston, Autograph Collection

The hotel is a beautiful boutique hotel just off King street in the heart of Charleston’s shopping district. Great walkable location and staff was very friendly and responsive but the negatives are: 1) it’s the most uncomfortable bed I’ve slept in at a hotel in a long time. It’s hard as a rock and my husband and I both had sore backs. Usually when we travel the beds are plush and comfy. This one felt like a cheap hotel bed. We were supposed to stay for 4 nights and had to check out after 2 because we couldn’t sleep. I usually wake once in the night and I woke every hour trying to get comfortable. 2) Also the room service options are terrible. It’s all pre-made items that they’ll bring to your room in a “to go” container. It’s like a grab and go salad from the airport not normal room service at a fine hotel. 3) There were no robes in the closet like you find at most nicer hotels. And also no extra blankets.

This is a really nice hotel, but I am sorry to say it, a room without a window is not legal anywhere but here for many reasons! We felt claustrophobic, not safe with no egress, unable to get fresh air for my hot flash at night and unable to see if was raining outside. In the morning, the room feels dark and one can not tell the sun has come up. The hotel is nice, staff is very friendly and accommodating and location is good. But in all our travels we have never had a room with no window. This is not legal in most states and actually not legal for private residences in SC, so why would a $500 a night hotel think this is ok for paying guests at a luxury hotel? Nonetheless, the room was quite nicely appointed and comfortable. We attempted to use the gym but it was closed for renovation and were allowed to use a different gym at the Marriot Bonvoy down the street. The hotel did offer to move us for one night saying a large party cancelled and also went out of their way to make us happy, but alas the room with no window really creaped me out. This was far from a 5 star experience. The best features were the roof bar and the lovely breakfast cafe. I should mention that the staff throughout the hotel was amazing and it is not their fault that Marriot rents out this less then legal room.

Incredible service from beginning to end. I would particularly like to call out Brian who works in valet and Eric who works in the wine bar who have present presented amazing service with fantastic attitudes. They made us really feel at home.

My work group recently stayed at the Grand Bohemian, and it was an amazing experience. From the moment we pulled in, the valet staff warmly greeted us, quickly unloaded our bags, and parked our vehicles. The front desk staff made check-in a breeze—and don’t forget to enjoy a fresh cookie and some lemonade if they’re available in the lobby! The rooms were exceptionally comfortable and spotless. The walk-in shower had incredible water pressure, which was a pleasant surprise. The rooftop bar, Eleve, serves excellent drinks, delicious food, and provides attentive service. We truly appreciate the entire hotel staff for accommodating our group and making us feel like family.

The Grand Bohemian Hotel is absolutely beautiful, and the art collection throughout the property is fantastic—it really gives the hotel a unique personality and charm. Breakfast was surprisingly delicious. At first, I was a little disappointed when I saw the restaurant—it looked more like a Starbucks crossed with a convenience store than the lavish room I was expecting (maybe because the Orlando location is so great). But it turned out to be one of those “don’t judge a book by its cover” situations because the food itself was excellent. The rooftop restaurant should have been spectacular given the views and atmosphere, but unfortunately the food felt more like standard “hotel food” than something special. That being said, the hotel overall is wonderful, even if the AC in my room didn’t quite keep up. Beautiful, unique, and worth the stay—just a few small tweaks away from being truly perfect.

Hotel was average but biggest issue was we left our AirPods in the room and the hotel was brutal at handling the situation. We can see them on FindMy so we know they were in the hotel but staff told us they were not found. Photo of FindMy at the time of my encounter with the front desk on August 3 attached - so the last place they were seen before they disappeared was at the hotel after we had left. Had to call in multiple times to get anyone to respond to the situation with never any calls back. Eventually someone said they had found one pair so we came back to the hotel at the end of our stay elsewhere in SC. The person at the front desk on Sunday August 3 around 12:30 was extremely smug and displayed zero empathy for the situation and not at all action oriented. That individual should never be in hospitality. As someone that travels frequently I can’t think of a worse front desk encounter. We would have moved on without writing a review if there was just a little empathy because ultimately we were the ones that left our devices so it’s on us. The hotel itself is pretty average, as well. Not worth the price - and that’s not even accounting for the lost AirPods.