Usually I don't write reviews, but this experience as Hilton Diamond Reward member almost left me sleeping in the car. I was moved from Doubletree Hilton hotel due to water issues, on night 1of3 of my stay. Since Doubletree was not successful to secure another Hilton hotel for me, I was advised and proceeded to call Hilton hot line and get the hotel through Customer service line. Over 40 min on the phone and I was put in to Hilton Phoenix Chandler. As I was advised by Doubletree Manager, my rate would stay the same as I was to pay $160 per night and would be awarded points for my inconvenience. Customer service has discussed over my personal phone details with Doubletree Manager, before I left. Points were awarded right for my inconvenience. Hilton Chandler had my reservation ready and I was able to get in to the room close to 10pm. In the morning I noticed that an email came in that all my awarded points were used for 1st night at Hilton Chandler and also my CC is to be charged an additional $130 on top. Stop by at front desk around 7AM next morning and explained all the situation as mentioned above. Was told that the manager would come in and check all and get back to me. Back in the hotel around 4:30PM and noticed a VM left on the room number (not my personal phone, but a room phone) Called back to manager that left me a VM and she called right back. Manager of Hilton Phoenix Chandler advised me that room charge is to be $220 and they will not be matching Doubletree as was promised to me by Doubletree and Hot Line CR that booked this hotel. I asked manager to call in to Doubletree so we can discuss further and was advised that she is leaving in about 15min and that the rate is to be at $220 per night for next 2 night (was to be $160 as was Doubletree original rate) At that time I tried unsuccessfully reaching out to Doubletree manager. I told Hilton manager that I will not be paying $220 as that is not right and was basically told to vacate the room. I packed up and left Hilton Phoenix Chandler Hotel, manager did not even come out or already left by around 5:15PM as I was leaving the hotel. No apology or any words from front desk just a simple BYE BYE. This manager more concerned about her leaving on time, then taking care of basic duties as following up on hotel issues. As a Hilton Diamond Reward member with travels on weekly bases and spending 3-4nights a week in different hotels throughout US, this experience definitely sticks out and deserves a Negative review. Manager never reached out back or any other apology was given and will definitely is being reported to Hilton Hot Line for an investigation in to this issue. Lost Points Lost work hours Almost slept in the car. I ended up staying at Marriott for the next few night, which is just ok. Issue cost me over 4 hours of lost work time, and that is just mind blowing!!! I would Highly recommend NOT to stay at Hilton Phoenix Chandler due to Management Ignorance. I would Hi
若想要遊覽吉爾伯特,鳳凰城吉爾伯特凱悅嘉軒飯店(Hyatt Place Phoenix Gilbert)將會是一個不錯的的住宿之選。包括Elements Massage和Gilbert Temple, Church of Jesus Christ of Latter-Day-Saints都在短距離內,入住飯店的旅客在該地區遊覽會很方便。飯店鄰近多個熱門旅遊景點,包括Topgolf、FlipSide和SunDust Gallery,旅客可以將行程安排的更加緊湊。所有極具特色的客房都配備有熨衣設備、房內保險箱和空調,讓您感受到更加貼心細緻的入住體驗。咖啡壺/茶壺可供使用,便捷的客房設施定能讓您倍感舒適。旅客可以在飯店的西餐廳中挑選自己喜愛的風味美食。在餘暇時間,可以選擇去飯店的酒吧喝上一杯飲料,驅走所有的疲憊。旅客可以去室外游泳池和健身室揮灑汗水,重煥活力。飯店設有會議廳和商務中心,為旅客提供高品質的商務服務。提供乾洗服務,為您的旅途省心。飯店會為自駕的顧客提供免費停車場。
若想要遊覽吉爾伯特,吉爾伯特希爾頓Tru飯店將會是一個不錯的的住宿之選。飯店地理位置優越,駕車至梅薩蓋特威機場僅需8km 。旅客們會發現onPar Speech、Topgolf和Cosmo Dog Park距離飯店都不遠。飯店佔盡地理之宜,Discovery Park、Gogomonkey is good to go!和亞利桑那吉爾伯特聖殿離此都很近。所有極具特色的客房都配備有熨衣設備和空調,讓您感受到更加貼心細緻的入住體驗。浴室內提供24小時熱水和吹風機,讓您感受到賓至如歸的享受。大廳吧旨在為旅客和您的朋友提供一處消遣的場所。除此之外,我們還為您精心蒐集了周邊的餐飲訊息,New Mexican Grill(墨西哥菜)、Ruby Tuesday(美國菜)和Tropical Smoothie Cafe期待著您的光顧。顧客可以在飯店盡情的享受各種體育設施,如在健身室鍛鍊。飯店的商務中心將熱情的服務與專業的素質完美地結合在一起。飯店設有24小時櫃檯諮詢服務,為下榻至此的您提供最貼心的行程安排。
My family made a reservation at this hotel for a 4 day stay over the Christmas holiday. I had reserved a 2 bedroom suite with a water view, but when we checked in we were given an ADA room that was heavily modified for wheelchair access. I asked the front desk manager to switch our room to a normal non-ADA room, but was told there wasn't one available until tomorrow. So, our stay started out with an issue, but the manager fixed it the next day as promised, but we now have a view of the parking lot and not a water view. Some other issues came up during our stay, such as unreliable hot water, difficult shower activation, WiFi internet connection problems, dirty dishes, missing bathroom shelf. Pros: - Free complimentary hot breakfast (except Christmas Day) - Nice laundry facilities - Safe, walkable surroundings - Reasonable room rate Cons: - $15/day for parking - Paid for water view room but got a parking lot view - The hot water for showering was very inconsistent. Mostly just lukewarm water - The shower in the 2nd bathroom didn't work - Maintenance crew seems to work inconsistent hours - Given an ADA room because it was the only one available - Our room was never cleaned during our stay What I've learned from this experience is to use the Marriott app to check in as early as possible and ask for a non-ADA room. If the app is glitchy and doesn't seem to work, call the hotel directly and ask for a non-ADA room. When I checked out, the general manager did ask about my stay and I filled him in on my experience. He did seem to sincerely care about what I told him, and offered us some compensation which was a nice gesture. As such, we will try this hotel again in the future to hopefully have a better experience.