鳳凰城錢德勒時尚中心凱悅嘉軒飯店

There were bugs in the check-in area and I was charged for 4 nights after not staying a single night. This is single handedly the worst experience I’ve had at any hotel in my life. The staff is under trained and rude with zero customer service or management skills. Hoping this place is reviewed and improved soon so that no more vacations are ruined.

I wasn’t happy with the stay. The first night we booked into the wrong hotel. I kept getting notifications from them that it was time to check in so I went to them, but it was actually Hyatt that we were supposed to go to. I didn’t get any notices from Hyatt or Travelocity to say it’s time to check in. When I called Hyatt once I realized the mistake they would not refund me the first night even though I booked insurance through Travelocity. And Travelocity was no help either. Don’t get the travel insurance and I will second-guess booking with Travelocity again. There was no one ever at the front desk and the evening staff seemed to be high on something and another wreaked of smoke. When I asked for a pillow, it was never brought to my room, even though he said he was going to when I asked the cleaning staff to clean the room once while there, they left a bunch of garbage all over the room. They only made the bed and changed out the towels. The paint was coming off the bathroom door and the shower was really dirty.

Frühstück voll, zu wenig Sitzgelegenheiten, kein complimentary coffee, zunächst wurde uns trotz Kleinkind ein kleineres Zimmer gegeben als gebucht. Kinderbett sehr dreckig!

El sofá cama estaba sucio, se reporto a gerencia

Todo excelente

Breakfast was good, but it was open until 9:30am and by 9 most of the food was gone and it was replenished. When asked for more food, it took a while to come out and the line was long. It wasn't worth waiting for more food so we left.

The location was directly across from the mall and several restaurants. It’s unfortunate that we were not made aware that the advertised hotel restaurant was under construction, prior to arrival, so there was no food available without leaving the hotel. The walls are extremely thin, hearing everything. There were high school sports teams staying during this time. Our room’s main bed was cleaned by housekeeping but the pullout was left untouched. We left a day early with no refund.