凱藝套房飯店(Quality Inn & Suites)

Property is well used. Needs updating, or at least painting. Doors and trim are scuffed, interior furnishings are clearly well used. Breakfast is spartan. Staff was fine, and as a room to crash in for the night at any other time it was ok, but for $400/night for Dads Weekend at U of I, it wasn't particularly impressive. No idea what their rates are normally, but they're clearly a step below the Country Inn/Hampton/Courtyard/HEI level. Lots of room for improvement.

Was disappointed in the pool availability. Binder in room said it was open Memorial Day through Labor Day. Sign at desk said the pump wasn't working. Online should've notated something. Continental breakfast was supposed to be served until 10AM on weekends, but on Saturday, they started putting things away at 9AM...only 20 minutes after we sat down to eat.

Staff was friendly and helpful from check in to check our. Cleanliness overall was pretty good- I would recommend a good wipe down of room walls and removal of the unwell plant by the elevators, but bedding was clean and fresh and bathroom was also very clean. My husband said the coffee maker was very dirty, but I don’t use those no matter what hotel room I’m in! The bathroom space is a little cramped but still functional. Overall, we were pleased with the accommodations as well the price, given the average room rates in CU for U of I homecoming weekend.

I really liked the easy access in and out through the front doors without any problems checking in and out!! Great full breakfast clean rooms and friendly staff!!! It was a relaxing stay for our Anniversary weekend!!!

The staff were kind and attentive. Easy off and on from I-57. The room was clean, comfortable, and updated with a quiet efficient heating system. The simple breakfast was fresh and filling.

I was very dissatisfied with my stay. When we first arrived the people in the room next to us were fighting and we could everything because of how thin the walls are. When we come back to the hotel that evening they were partying and being loud. We ended up leaving at 11:30 and drove 3 hours home. When we checked out we were not asked how our stay was or why we were checking out early. The whole experience was horrible.

The staff was nice and did the best they could with what they have. Regardless, some of our outlets didn’t work, there was a weird smell that we had to air out, and bathroom was subpar.

We were traveling and had to find a place to rest and most places were sold out. When we got to this place and went up to the room it smelled so bad, there was old trash from the previous person that occupied the room. When we spoke the employee he said there was nothing he could do about the smell, that it was due to the A/C being outside and a small draining being outside the window. I felt so bad, making my children sleep in that room and was worried we would all get sick. Besides the smell the hotel needs a lot of structural help. Putting air fresheners on top of the elevator does not help with anything FYI. Truly a huge disappointment and was so happy we only had to stay there one night before we reached our destination.

The bed and pillows were great. The overall condition of the hotel and rooms was worn. Couch should to replaced; corners were worn thru. Breakfast as 6- yay. But hot food was lukewarm, tea water was cold, and no attendant to address these issues. Definitely not worth the price we paid.