艾琳鄉村小屋飯店 - 傲途格精選®(Irene Country Lodge, Autograph Collection®)

It was a very safe and comfortable hotel. Will totally recommend for family and friends.

I am traveling to Johannesburg for business and have Bonvoy Gold Elite status. Apparently that did not mean much because even though my executive assistant confirmed the reservation the day before, I received a cancellation notice from them while I was in flight. Thinking it was a mistake, I showed up to check in. In fact they had my paperwork but then could not find my reservation and had no explanation other than they are fully booked…totally the worse experience I have had at a Marriott property yet!

The attraction of this hotel is its lakeside bird sanctuary. The rooms are spacious but now dated. Basic things are provided like a safe and tea and coffee making. There is also an iron and board for the traveller. Limited toiletries of poor quality. The lakeside walk is worth a 15 to 20 minute walk round. We would call this a good one night passing through place. The only facilities to dine appear to be at the hotel. We need to make a special mention on the staff. At the bar the bartenders had an attitude of you are only here one night. He was unpleasant and edging on rude. We found most, but not all, staff to have the same unhappy customers service attitude and charisma bypass or lacked customer training.

Fantastic hotel and stay. Beautiful, large and stylish rooms. Set around a lake. Food lovely in excellent restaurant setting. Contemporary and comfortable. A special experience. Good lakeside walks where we observed many birds. Wish we could have stayed longer.