雅加達哈莫尼美爵飯店的評論

住宿方回覆: Dear Mr. Fred,Thank you for taking the time to share your positive feedback. We are glad to hear that you found your enjoyed your stay at Grand Mercure Jakarta Harmoni.Your satisfaction is our priority, and we continuously strive to provide the best service and value to all our guests. We look forward to the opportunity to welcome you back for another pleasant stay in the near future.Best regards,Rury MashuriGeneral Manager

住宿方回覆: Dear Mr. LitrixThank you for taking the time to share your feedbackWe are glad to know that you felt comfortable with the surrounding facilities and available transportation. We apologize if the breakfast experience and onsite payment process did not meet your expectations. Your feedback is very valuable to us and will be used as evaluation material to improve our services in the future.We look forward to welcoming you back soonBest Regards,Rury MashuriGeneral Manager

住宿方回覆: Dear Mr. HanrongThank you for sharing your experiences at Grand Mercure Jakarta HarmoniWe’re delighted to hear that you enjoyed the hotel’s strategic location, the convenience of transportation, and easy access to nearby attractions. We’re also glad to know that you were satisfied with the room size and the enthusiastic service from our staff.We appreciate your feedback regarding the breakfast variety and will consider adding more options to better suit the preferences of guests from different cultural backgrounds.We look forward to welcoming you back on your next visit, with an even more satisfying experience. Thank you for choosing to stay with usBest regards,Rury MashuriGeneral Manager

住宿方回覆: Dear Valued GuestThank you for taking the time to share your feedbackWe are glad to hear that you enjoyed your stay and that our facilities are well maintained. We appreciate your comments regarding the breakfast options. Your feedback helps us improve, but you can also enjoy our live cooking during breakfast. We look forward to welcoming you back soonBest Regards,Rury MashuriGeneral Manager

住宿方回覆: 親愛的賓客：感謝您入住雅加達哈莫尼美爵酒店並與我們分享您的入住體驗。我們想藉此機會澄清一些事項。酒店門前正在進行的工程是政府項目，很遺憾，其進度和完工時間我們無法掌控。此外，在訂購過程中，我們已告知您，您訂購的菜餚大約需要一小時的準備時間。這是因為我們致力於為所有賓客提供新鮮烹製的最高品質菜餚。對於由此造成的不便，我們深表歉意，並衷心感謝您的回饋，這有助於我們改善服務。期待您的再次光臨！此致，Rury Mashuri 總經理

住宿方回覆: Dear Mr. Chiang Kooi,Thank you for staying at Grand Mercure Jakarta Harmoni and for sharing your experience with usWe’re thrilled to hear that you had a great stay and appreciated our excellent location, close to many restaurants and cafes. It’s also gratifying to know that you found our hotel clean and well-maintained, contributing to your comfort. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visitWarm regards,Rury MashuriGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you for staying at Grand Mercure Jakarta Harmoni and for sharing your experience with usWe're truly honored to hear that you felt warmly welcomed and well cared for throughout your stay. It's our priority to ensure every detail contributes to your comfort, and we're delighted that our friendly staff made your experience even more enjoyable. We sincerely look forward to welcoming you back in the futureWarm regards,Rury MashuriGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you for staying at Grand Mercure Jakarta Harmoni and for sharing your experience with usWe’re happy to hear you enjoyed the cleanliness, great service, delicious breakfast, and the convenience of our key card lift system. Your kind words mean a lot to us, and we look forward to welcoming you again soonWarm regards,Rury MashuriGeneral Manager

住宿方回覆: Dear Shadowpig,Thank you for taking the time to share your experience with us. Please accept our sincerest apologies for the inconveniences you encountered during your recent stay, particularly regarding the overcrowded breakfast area and the unfortunate error with your room assignment. We fully understand how these situations must have affected your comfort and impression of our hotel.Your feedback is extremely valuable to us, as it allows our team to identify areas that need immediate improvement. Please be assured that we have addressed these matters seriously with the respective departments to ensure such incidents do not happen again in the future.We deeply regret that your experience did not reflect the high standards of service and hospitality that Grand Mercure Jakarta Harmoni is known for. We truly hope you will give us another opportunity to better serve you in the future and to restore your confidence in our hotel.Kind regards,Rury MashuriGeneral Manager

住宿方回覆: Dear Our Valued Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rury Mashuri General Manager

住宿方回覆: Dear Mrs. Sharon ,Warmest greeting from Grand Mercure Jakarta Harmoni,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your comments regarding the location that closed with contruction, rooms and safe deposit box.We understand your concerns about our Hotel need for refurbishment in certain areas of our Hotel. Rest assured that we always maintain the safety and comfort of our hotel facilities, and we always carry out hotel maintenance.Please be assured that we are taking immediate steps to address this matter and improve our service about our Mug in the room. We are committed to providing a high-quality experience for all our guests, and your feedback helps us achieve this to remind our housekeeping team to makesure everything ready to use by our guest.We regret to inform you that our team need preparation for fix your safe deposit box and took 15 minutes for preparation and going to your room until you can use properly.Thank you again for sharing your thoughts with us and for your next visit and we will do our best to serve you better.Sincerely,Rury Mashuri General Manager

住宿方回覆: Dear Mr. LiuziliuThank you for sharing your experiences at Grand Mercure Jakarta Harmoni We\'re glad to hear you enjoyed our location, facilities, cleanliness, service, and surroundings. Your feedback truly motivates us to keep delivering the best experience possible.We look forward to welcoming you back for another great stayBest regards,Rury MashuriGeneral Manager

住宿方回覆: Dear Valued Guest , We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rury Mashuri General Manager

住宿方回覆: Dear Mr. Gunaocs , We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rury Mashuri General Manager