Maria the rude manager was a bad apple compared to the other staf members like Renato, conceição and Andrea de cleaning Lady. We booked 2 rooms for our family and unfortunately we the grandparents got sick! We were obligated to stay in the room as doctors order, the TV was so small that we developed neck pain ,we had to request 2 another 2 sets of pillows... compared to Se cathedral Porto Hilton facilities and hotel staff that were marvelous! My daughter just arrived here at our room complaining about this lady at the front desk called MARIA ! My daughter asked so e information about how far the shopping mall was and she responded 30 minutes walking and for the outlet 40 to 1 hours walking!!!who that reck told her my daughter would go walking !!! Does MARIA knows about Uber!?what rude and sour Lady! Definitely she needs to go to USA to get hospitality training or get a MAN ...may be only may be she would be a little sweet. We have a business back at home and we advice the owner of this Eurostar artes hotel Porto just fire her! MARIA is a bad asset for the hotel chain!
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