奧斯汀西北部希爾頓逸林飯店 - 樹木園(DoubleTree by Hilton Austin Northwest - Arboretum)

Тихий спокойный отель , рядом ничего нет . Надо ехать , номера в порядке

The breakfast was decent, but way understaffed. No plates available, tables needing to be cleaned, etc. The bartender decided to close at 8:45 on a Saturday night. We were on a group trip and wanted a place to hang with the adults. Why even advertise the bar if it’s open from 4-8:45 on a Saturday?

I booked a room with two beds for the trip. I made this booking 6 months on advance. Show up and all they have is a single King. They offer to send up a roll away bed. The roll away bed was terrible. The drain in the tub/shower was barely working so you couldn't take more than a two minute shower. The air conditioner sounded like it was a giant air compressor kicking on and off all night. On a map, the location looks like a good location, however the way all the goofy interstates and frontage roads work, it takes 5 minutes of u-turns and triple lane changes to get from the hotel parking lot to going the direction you want to go. You spend a lot of time seeing the hotel from the interstate.

The property is extremely difficult to get to and out of. The property A/C was broken, so all main areas were extremely hot, many rooms had tape across the doors like a crime scene. Constant construction type noise during working hours. Ice machines didn't work. Cable tv was fuzzy. Staff was friendly and nice.

Unbeknownst to me the property was under construction. The air conditioner was absolutely awful. It sounded like there were rocks being shaken in a coke can when it was running. I informed the front desk and they sent maintenance and was informed that the a/c was old and that all the room made the same awful noise. Horrible stay!

This hotel could be really great... except: Limited staff made the restaurant be closed. You could only get snacks or some sandwiches basically at the bar. I had to call the hotel main switchboard to get someone to check me in. I called FROM the main switchboard! The room was nice, but badly in need of maintenance. Towel racks about to fall off the wall, and the worst was the noise. There was a loud mechanical noise coming from above the bathroom the entire time. VERY LOUD. The AC was extremely loud also, but the worst was when the blower for the AC kicked in, it sounded like a jet engine taking off. This went on the whole time we stayed there. Needless to say not much sleep. I didn't bother asking for another room as we were told many were "being renovated". Personally I didn't believe it. For longer stays you only get maid service if you specially ask for it. The only thing that was really superb was the bed. It was heaven. For a Hilton hotel, their standards have dropped significantly for the rates they charge. It wasn't made up by giving me a fresh warm cookie on check-in. Won't be staying there again. I was seriously let down.

The price for what you get isn't worth it, breakfast is not included as advertised. And pool hours aren't worth it, Hotel room was missing a personal microwave, and when we asked for extra sheets and towels--we weren't given any in prompt time. We had to come down and get them. Fees are ridiculous!

Hospitality every day, very nice. Just one complaint, not enough power plugs around the room. Inexplicable. Very few and poorly placed.

Great service from front desk. Attendant (I believe his name was Joey but he had curly hair/) was always friendly and welcoming.