凱藝套房飯店(Quality Inn & Suites)

Arrived at 12:30 pm. No one was there to register a check in. Maintenance person told us to come back after 1. Came back and was told that there was a $15 early fee. Didn’t want to pay it. She told us we could put our things in the room and finish checking in when we got back from our wedding. She took my credit card info and gave us keys. When we came back late at night to finish the checkin, we were told that we had to have a $50 cash deposit. It could not be on the card. We don’t carry much cash. She crossed her arms, stood at the counter and stared at us. We gathered our bags and left. None of these extra fees are mentioned in any reservation process. Very unprofessional staff and property. It’s no wonder there were only 2 cars in the parking lot during early summer in a high traffic tourist destination

The staff was friendly and helpful. No issues whatsoever about our good treatment. Rooms need updating there are rust on fixtures in bathroom andcontinental breakfast the next day needed to be restocked needed to be clean overall disappointing

Convenient location for my BFF to meet. Close proximity to restaurants. I will remember to ask for a first floor room next stay--no elevator. And will also ask for a handicap room--toilet very low to floor--difficult to rise. In the process of remodeling--carpet very dirty and poor workmanship on the repainting

There were 3 people working at the check-in desk but were only helping one person at a time. There were 5 guests in line for check-in. Attendants were having inappropriate personal conversations amongst themselves and did not welcome or thank any guests at check-in. The room was poorly cleaned and poorly maintained.

Definitely in need of the updates that might currently be happening. Staff was strange and not very friendly.

The Hotel Was Quite Nice. Clean With Friendly Staff Most Higjly Recomended !

Understaffed and unkempt property, no management on site at peak check in hours on a Saturday afternoon, felt bad for the two staff members present. They did the best they could. A management and even ownership change could turn this place around if done soon enough before property further decays and/or staff departs.

We had arrived to our destinationan hour earlier than what we planned. We decided to check-in to our hotel and get all settled in before we went out on the town to look around. When we walked into the hotel, it had a very thick smell of smoke and a spray that was trying to cover that up. The staff was no where to be found. A girl finally yelled from the back, "be right there, I need to put my kid down". The girl came out and first thing she told us was it would be $50 to check-in before 3pm. Not even a hello, welcome etc. We said we would come back in a hour. She said good thing because she didnt know how to check us in. We came back an hour and a half later to check in. The manager was there, her daughter, granddaughter and new employee. They were tkand laughing and not paying attention to the customers. While i understood as a new employee she needed help, it was not the time to be discussing what they were doing that night (outside of work) and the next day. She was not focused on checking us in which in return took us a long time to get checked in. There was no soap to wash our hands in our room and we were told oh well. Checkout was just as bad. Our room was so terribly dirty. There was what looked like blood or pasta sauce all down the wall. We will never stay here again.

The overall experience wasnt good. Pool hasnt been working in 2 year, loud people upstairs walking around right above us who i believe work and live in that room. Many not great things and front desk didnt seem to really care about the noise above my room. Poor customer experience and hotel not in great condition.