Radisson Blu Hotel, Cebu的評論

住宿方回覆: Dear Winkpangdudu,Thank you for your perfect rating and for sharing such a heartwarming story from your first visit to the Philippines!We’re truly delighted that you felt welcomed and well cared for by our team, from the front desk and security to the thoughtful team member who assisted you after check-out. While we regret that you couldn’t catch her name, we will be sure to share your kind words with the entire team. Gestures like hers reflect the genuine hospitality we strive to offer every guest.It would be our pleasure to welcome you back to Radisson Blu Cebu on your next visit. Thank you again for choosing us!Warm regards,Radisson Blu Cebu Team

住宿方回覆: Dear Ivy is Traveling,Thank you for your excellent rating and for sharing your detailed feedback.We’re pleased to know that you enjoyed the friendly service from our team, the variety of our dinner offerings, and the peaceful atmosphere of our gym. Your comments about breakfast and the pillow preference are much appreciated, we understand that comfort is personal, and we’re happy to assist with alternative pillow options upon request.We’re grateful for your insights as they help us refine the guest experience, and we hope to welcome you back to Radisson Blu Cebu for another relaxing stay.Warm regards,Radisson Blu Cebu Team

住宿方回覆: Dear Chuen Lan,Thank you for sharing your experience with us. We're pleased to hear that you found our hotel cost-effective and convenient, especially with easy access to SM Mall. Your feedback on the covered pathway and shopping options is much appreciated.However, we’re very concerned about your experience with the swimming pool’s bubble spa. Guest safety is our top priority, and we sincerely apologize for the issue you and your husband encountered. We will immediately address this with our maintenance team to ensure it is inspected and resolved to prevent any potential hazards, especially for children.Your feedback is invaluable in helping us improve, and we truly appreciate you bringing this to our attention. We hope to welcome you back for a safer and more enjoyable stay in the future.Best regards,Radisson Blu Cebu Team

住宿方回覆: Dear Valued Guest,We appreciate you taking the time to share your experience. We’re glad to hear you enjoyed our evening buffet and the service provided by our team.We regret that the surrounding area and nearby mall did not meet your expectations. While SM City Cebu offers convenience, we understand that preferences vary, and we appreciate your perspective. We also apologize for the water pressure issue in your room—we will share this with our maintenance team to ensure improvements.Your insights help us enhance our guests’ experience, and we hope to have the opportunity to welcome you again for a more seamless stay. Safe travels!Sincerely,Radisson Blu Cebu Team

住宿方回覆: Dear Valued Guest,Thank you for your perfect rating and thoughtful review!We’re delighted to hear that you enjoyed the comfort and space of your room, the beautiful seaside view, and the peaceful surroundings of our pool and garden area. Your kind words about our service and security measures are truly appreciated.We look forward to welcoming you back to Radisson Blu Cebu for another safe and memorable stay.Warm regards,Radisson Blu Cebu Team

住宿方回覆: Dear Valued Guest,Thank you for your honest review and for highlighting both the strengths and areas for improvement during your stay.We’re glad to know that you appreciated our friendly and positive service, spacious rooms, and convenient location near SM City Cebu. Your kind words about our team truly mean a lot to us.At the same time, we sincerely appreciate your feedback regarding our facilities, including the condition of the public restroom and room furnishings. Please be assured that your comments have been shared with our engineering and housekeeping teams as we continuously work to improve both comfort and functionality across the hotel.We hope to have the opportunity to welcome you back and provide a more seamless and refreshed experience.Warm regards,Radisson Blu Cebu Team

住宿方回覆: Dear Chu Chu6,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed the excellent service and the warm hospitality provided by our team. It’s great to know that the welcome drinks, sweets, and biscuits added a special touch to your stay. Our spacious lobby and convenient location next to SM City certainly make shopping and exploring the area easy and enjoyable, and we’re glad you appreciated that.Spending twenty-one evenings with us sounds like a fantastic experience, and we’re delighted that you had such a memorable time. We look forward to welcoming you back for another amazing stay in the future.Sincerely,Radisson Blu Cebu Team

住宿方回覆: Dear Valued Guest,Thank you for sharing your wonderful feedback and photos from your recent stay with us! We're thrilled to hear that this was your second visit and that you enjoyed the luxurious ambiance of our hall, the comfort of your room, and the thoughtful touches like the welcome fruit and local desserts.It's great to know you took advantage of our fitness and swimming facilities and found our location convenient with the SM mall next door. We hope to welcome you back for yet another relaxing and enjoyable stay.Sincerely,Radisson Blu Cebu Team

住宿方回覆: Dear Hans Han,Thank you for your continued loyalty to the Radisson brand. We truly value and appreciate your trust in choosing Radisson Blu Cebu for your stays. It's always a pleasure to welcome back our loyal guests, and we’re delighted that you've chosen to stay with us again.Your ongoing support means a lot to us, and we remain committed to providing you with exceptional experiences that reflect the high standards you’ve come to expect from Radisson. Should you have any specific requests or preferences for your next visit, please feel free to let us know – we're here to ensure your stay is as comfortable and enjoyable as possible.We look forward to welcoming you back again soon!Sincerely,Radisson Blu Cebu Team

住宿方回覆: Dear Suchi88887,Thank you for sharing your lovely feedback!We’re glad you enjoyed our spacious rooms, excellent service, and convenient location close to downtown Cebu and the nearby department store. It’s wonderful to know that our pool and facilities provided a relaxing escape, especially on warm days.We look forward to welcoming you back to Radisson Blu Cebu for another comfortable and enjoyable stay.Warm regards,Radisson Blu Cebu Team

住宿方回覆: 尊敬的客人， 感謝您花時間與我們分享您的回饋。對於您在入住期間遇到的任何不足之處，我們深表歉意。 得知您發現我們的前台工作人員態度冷淡，我們深表遺憾，對於早餐方面的誤解給您帶來的任何不便，我們深表歉意。此外，對於在您入住期間無法使用游泳池造成您的不便，我們深表歉意。 您對安全檢查、早餐選擇和房間條件的意見我們都會及時記錄，我們一定會解決這些方面的問題並進行改進。 我們感謝您的誠實回饋，因為它有助於我們確定可以增強服務和設施的領域。我們希望將來有機會歡迎您再次光臨，並為您提供更積極的體驗。 真摯地， 宿霧麗笙酒店團隊

住宿方回覆: Dear Valued Guest,Thank you for your wonderful review! We’re delighted to hear that you had a perfect stay and enjoyed our upscale environment, luxurious amenities, and rich breakfast selection. It’s also great to know that our convenient location next to the shopping mall added to your experience.We truly appreciate your recommendation and look forward to welcoming you back for another exceptional stay!Best regards,Radisson Blu Cebu Team

住宿方回覆: Dear Valued Guest,Thank you for your kind words! We're delighted to hear that you found our hotel very nice. We strive to provide excellent service and a comfortable stay for all our guests. We look forward to welcoming you back in the future. Safe travels.Sincerely,Radisson Blu Cebu Team