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宿霧馬哥孛羅廣場飯店
4.5/589 評價
宿霧市區
This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.
Radisson Blu Hotel, Cebu
4.5/5133 評價
宿霧市區
這個酒店不錯,很喜歡,特別豪華,總體不錯,但是有些軟件是可以改進的,就是感覺服務跟不上,和薄荷島,長灘島這些旅遊城市比起來,服務確實差的遠。 從進門開始的熱情度,以及到前台辦理,到上電梯,倒是送餐的小哥超級好。哈哈 不過總得來説也不錯,衹是服務和豪華沒有匹配

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當地旅遊資訊

飯店數量64
評論則數3,974
最低價格TWD 482
最高價格TWD 53,440
平均價格 (週末)TWD 4,672
平均價格 (平日)TWD 4,598