The Castle by Innkeeper's Collection

On arriving my husband who is disabled noticed that the only disabled space was taken by a person without a badge We made this known to the lady at the desk & after approximately half an hour she found out who the car belonged to & moved the car to another spot Later that day we saw a member of staff drive out of the car park in the same vehicle ! Also the check in process didn’t seem to work I had checked in on line but they had no record & had to check in again We were given an annexe room which was a disappointment but were told they were booked up In our opinion it was quite basic for the price £154.00 per night There were small holes in the ceiling, cobwebs in various places , a broken radiator & just one dining chair so nowhere to sit except the bed even though the room was large enough to take a couple of tub chairs There were many dirty marks & evidence of poor workmanship around the room so we weren’t happy at all We had an evening meal in the hotel that evening & experienced very poor service from staff & although the food was good it was spoilt by one of the meals being only lukewarm On viewing our bill the morning after we noticed that we had been massively overcharged for the drinks £53.10 for that alone My husband had two pints of lager & I had a glass of tap water ! The historic building is lovely & has kept its character but requires a lot of maintenance The poor service continued next morning & tables & toilets had not been cleaned from the evening before However the breakfast was good but , even though we had paid for bed & breakfast we were informed that if we had more than one item ( in our case a yoghurt with granola & fruit following a full English ) we had to pay extra We challenged this & they agreed not to charge We were booked in for three nights but by now we didn’t want to stay as we didn’t feel it was value for money & customer service was sadly lacking Dealt with in a professional manner by the member of staff we spoke to

Very damp rooms and poor restaurant service. Such a shame this place has gone downhill. We stopped here over a year ago and it was great now just very poor customer set her and tired looking rooms (14, 16, 17) Evening meal was probably the worst food in Castleton. On a plus point the location is perfect