"Clearly a popular place, poor communication from staff. We ordered food and waited 1 hour for it to be served, if we had been informed of the wait we would have gone elsewhere. When the food came out, it wasn’t very hot and peas etc had dried up slightly. An hour wait for food is far beyond what I would expect, especially for ‘pub food’ that is prepared in advance, pies, fish and chips etc. Food was certainly overpriced for what it was. We had a member of our party that has a severe food allergy, we were told that the chef can make any of the dishes free of the allergen and then were later told only certain dishes can be done this way. This didn’t really fill us with confidence in the knowledge that the staff knew how to avoid cross contamination and actually prepare food in accordance to the protocol necessary to isolate allergens. I did also find the attitudes of the staff we dealt with to be quite blasé and unprofessional, no apology for the 1 hour wait and quite a defensive attitude when we asked about allergen free foods. I hope they can educate themselves in the future to understand that people do not choose to be allergic to certain foods and that an individual must do everything possible to avoid allergens or else they will pay the price in the form of side effects and damage to their bodies. In our case, the risk of neurological damage is worth asking those extra questions to avoid, no matter if it does annoy bar staff. We have visited once before, around two years ago and had a wonderful experience, including with the handling of a food allergy - this is why we returned. I wonder if it has changed hands or if perhaps there were different staff working that day. We won’t visit again."

"服務周到很滿意。"