卡爾什達特含停車場的飯店

Comfortable beds and pool was open (rare these days!) but staff need to pay closer attention to rooms and amenities - broken gym equipment, ripped towels, previous guests’ clothes overlooked and left in room, etc. Several different instances of negligence, which negatively impacted our stay.

We were at this hotel for one night. There was a power failure which affected the hotel, and of course, this was not the hotel's fault, although it did result in inconvenience and discomfort to our stay. In addition, some guests were having a noisy party just outside the front entrance which was loud enough to keep me awake in the middle of the night -- our room was a few floors up overlooking the party. I felt that we deserved either compensation or credit for a future stay at a Hilton property, so I went to speak to the manager in the morning. However, there was a long line of people waiting to complain to the manager, and we had to leave, so I didn't get to speak with him. I subsequently emailed the manager 3 times to ask for compensation and he never replied. I called 5 times and the manager was supposedly never there. Finally, I spoke to the assistant manager. He listened attentively assured me that someone would get back to me. That was two weeks ago. I am very disappointed in this poor customer service and unprofessional behavior of their managerial staff.

非常滿意我們的住宿:)

最大的問題是獨立式暖氣無法關閉，導致晚上巨吵無比，我整晚都沒睡好，非常受折磨。另外一個問題是去程交通不太方便，需要你費力地在Port authority bus terminal公交樞紐找到乘車點並且學會如何使用自動售票機或者app買長途公交票（但是車次倒是還挺密集的），或者花50多美元打車。如果你不介意這兩點的話這個酒店沒啥缺點