We stayed here a couple of nights. We were on the first floor and it was so NOISY! The upstairs guests was noisy. We literally hear every step with a boom! We went to the front desk and spoke with the receptionist named Shala, to see if she can either move us to a quieter room or move the people above our room. She gave us a temporary room for the night but when we enter into the new room , there were people already there. She then said that she could not move us because we made our reservation thru *******. We went to tell her twice and finally, she called the people upstairs about our noise complaints. She could have handled this situation better, she showed fake empathy instead. We will not stay in this hotel ever again!
翻譯