第一集團裡維埃拉套房飯店(First Group Riviera Suites)

Excellent location. Security non-existent which was a surprise. But other than that was a good stay

The location is really great, we stayed in a 1 bedroom 4 sleeper apar**ent and had a side view of the ocean. The staff are friendly will go out of their way to accomodate you. There is very limited parking so you must book a spot in advance. When there is loadshedding there is not alternative power solutions and the lift will not work. The apar**ent is tiny, and really cannot accomodate more then two people. The bathrooms are really in need of an upgrade. (photos attached) In the bedroom due to the tiny size one cupboard cannot be used/opened fully. Our balcony door did not lock, which left us feeling a bit unsafe. The digital safe only worked with a key, and we also opted to not use it - did not feel secure enough. The lift is neglected - tiles falling off For the prime location of seaview I expected more Our housekeeper Cherlene, was great though - friendly and each day we came to different bathroom towel themes (photo attached)

The booking was done and approval sent, but when I arrived at the hotel, they were fully booked and didn’t have space for. They helped and made an arrangement of a client who left without checking out. They then called me the next day to tell me to move again without any communication about this prior and then once again made arrangements, I wasn’t informed breakfast was included so didn’t go as I thought it was a self catering unit. The staff are very friendly that work night shift but are very understaffed. One person needs to do it all. They managed to accommodate me and I’m grateful for that, they need to fix their internal system so things run smoothly.

The hotel was fantastic clean friendly staff and 100% recommend to anyone going to Cape Town. Just loved being here. So close V&A waterfront and the mojo market in walking distance..very excellently recommended.

The staff were most helpful. We did not like the idea of the bathroom being open to the bedroom. I feel so strongly about it as to say that whoever has designed has no sense of shame or privacy. Othen than this, our stay was excellent. We hope to return to it.

Great Resort. The staff was very friendly and Helpfull .they are the Best. We had a great time at the resort. We will always remember what a great 5 weeks we spent at the resort. A great big Thanks to the Staff. Looking forward to our next vacation. Kind Regards Dave & Marilyn Francis. And Thanks for the safe Parking.

We book as group of friends with checkin of 15h00..The checkin service is very poor we had to wait 2hr30min for our room to be ready, and Ms Charlotte didn't have an audacity to apologize but was so rude towards us.

I love my view and the a**osphere. The only problem is the parking otherwise I will be back next year

There was no generator which was not advertised on the website so we were without electricity for several hours during loadshedding. The room was lovely and spacious but there was no lift an it was on the first floor which made it difficult for my elderly father to access the room and he actually fell down the stairs as they are quite steep