J4173FJalanc
2024 年 2 月 28 日
Hotel location perfect, restaurant, reception and breakfast spread good. However having asked twice via email and once by phone for possible extra night to be considered I am still waiting for a reply!!!! The VIP suite, which was the only sea facing room available has a very difficult to climb, especially with suitcases, spiral stair case between the floors, the lower level is very "cold" with no atmosphere and there was no Emergency escape plan on the door - as indicated in the welcome pack. This and the fact that the emergency escape route, which we worked out for ourselves, was partially blocked with pool lounger cushions was raised with reception but nothing was done in the short time we were there.
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