Most staff quite friendly and helpful! I have the app, and am a Bonvoy member so check in was a breeze! Was given an 8th floor room, so while the view was pretty good (even over the parking lot) the bummers were that 1) ice machine and vending had been removed, were only on floors 2, 4, & 6 so had to travel to get ice 2) the concierge lounge was closed, even for just sitting & enjoying the lake view with a book and coffee, 3) the hotel key took forever to alert the elevator that I belonged on the 8th floor - numerous swipes were needed. I did appreciate that not everyone could access this floor so it was fairly quiet. The room had been remodeled, the bathroom was lovely (that shower!!!) but most furniture was older, seemed just set where ever. Having a comfy chair was nice, fridge was tiny and even tho I had to ask for a microwave, it got to me super quick. Food in the 2 restaurants was good, good portion sizes. Beds were very comfy, slept pretty well. Requests for extra towels was met immediately. Had an issue with bed lamps & outlets but again, was dealt with immediately. The biggest bummer for me, is that the pool was closed and seems to be permanent. Looked like it was an amazing pool area! Weather was dreary so couldn’t enjoy the grounds much but looks like it would be great to walk around, outdoor fire pits weren’t on but looked like a nice feature. The 1 elevator sounds kind of scary sometimes tho it got the job done. If the restaurants do room service I couldn’t see where to do that. Coffee maker has no directions or stir sticks. Lotion/shampoo samples were very nice. Great TV channel options.
116 評價