Mantra 鱷魚俱樂部艾爾利海灘度假村(Mantra Club Croc)

When we arrived we was given a twin room as requested the room seemed spacious but when entering the bathroom the bath was filthy the shower certain was full of mold and there was a really weird smell coming from the drain . When going to turn the aircon on the unit was full of mold that you could smell it . We went and asked reception if we could move rooms with they accommodated and we was moved to a much more modern cleaner room . The pool area is lovely and the staff were really helpful . For the price we paid per night it was great value and a grab into the city was around $9

The room was way outdated, the bed was that hard you may as well had slept on the floor the room was so tiny with the bed and a bunk bed in it. The food was super expensive, looked nice from outside but will definitely not be staying here ever again. Was going to stay another night but they put the price up so ventured onto bowen and found a lovely motel with a bigger room better bedding and the owner of the place went out of his way to help out, I will definitely use this place called Bluewater Harbour Motel. Much cheaper as well.

The staff were very friendly and helpful….especially Jessika, Sommer and Jude. After a 9 hour train ride it was fabulous to have preordered a pizza ready for pick up. Thanks to Jessika and the fellow working in the bar who kept it hot for us until we arrived. Much appreciated! The room was clean and the bed and pillows were comfy! The hotel entrance, pool area, bar and restaurant are beautiful. The buffet breakfast was delicious! I would recommend this hotel!

I booked a partial coastal view room which was supposed to have a private balcony. No balcony, no coastal view, no lift access, has to carry our luggage down 2 flights of stairs and dodge 2 hallways of renovations, couldn’t open a window because of the noise of renovations. Left the day we arrived. Rude staff. Absolutely terrible experience

Lovely stuff at this hotel, very helpful and informative. Helping us to find a way around the town too much trouble. The restaurant staff were excellent I never really had any other interactions with any of the other staff, except when we checked in very easy to check-in straightforward. Lovely Hotel is highly recommended.

Generally clean and tidy but tired. Upon our arrival the reception person was rude and argumentative refusing to take cash for holding security deposit despite it listing on our check in policy cash was acceptable and then continued to degrade “*******” as a third party. Our room had a flooding issue in the bathroom resulting in a dangerous safety risk. The reception gentleman on Saturday evening admitted they were aware of this issue and just offered more towels to soak up the water which ran from the shower recess to cover the entire bathroom floor. He was pleasant and empathetic however the room poses such a risk it should not have been offered as accommodation to guests. We were not offered a room change or compensation to our stay.

We booked a few months ago and do not recall seeing anything regarding the renovations that were meant to finish prior to our stay. We got no updates regarding the extension of the renovations and that they would be continuing through our stay. Only received notification regarding the kitchen operating with a (very) limited menu. Our room had a horrible fish smell, door to bathroom would get stuck, as did door to the room and shower door opened into the bathroom making getting into the shower very awkward. Sincerely hope it was not a renovated room!! The staff were helpful where they could be and dining staff nice and friendly.